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Generative AI Chatbot: Best Platforms Compared
Not all "AI chatbots" use generative AI. We compared the platforms that actually use GPT-4/Claude to generate responses—and which deliver real results.
Quick Picks
What is a Generative AI Chatbot?
A generative AI chatbot uses large language models (LLMs) like GPT-4 or Claude to generate responses rather than select from pre-written templates. This is a fundamental difference from traditional chatbots:
- Traditional chatbot: Matches keywords → Retrieves pre-written response
- Generative AI chatbot: Understands query → Generates unique response
This means generative AI chatbots can handle questions they've never seen, maintain complex conversations, and respond naturally—achieving automation rates 2-3x higher than traditional bots.
Key Features to Look For
Creates unique responses vs selecting templates
Anchors responses in your actual content (reduces hallucination)
Maintains conversation history across messages
Can check orders, process refunds, update accounts
Smooth transfer with full context when needed
Same AI across chat, email, voice, WhatsApp
Generative AI for phone calls, not just text
Choice of underlying model (GPT, Claude, etc)
Platform Rankings
Open (Agent 5)
Top PickPowered by: GPT-4 + Claude
Generative Features:
Pros
- Highest automation
- True omnichannel
- Pay per result
- Minimal hallucination
Cons
- Newer platform
- Building enterprise features
Intercom Fin
Powered by: GPT-4
Generative Features:
Pros
- Good AI quality
- Intercom integration
- Modern UI
Cons
- Expensive with seats
- Intercom only
- Limited actions
Zendesk AI Agents
Powered by: GPT-4
Generative Features:
Pros
- Enterprise proven
- Deep Zendesk integration
Cons
- AI is add-on
- Complex pricing
- Lower automation
Forethought
Powered by: Proprietary + GPT
Generative Features:
Pros
- Good for enterprise
- Multi-helpdesk
Cons
- Expensive
- Long implementation
- Complex
Cognigy
Powered by: Multiple LLM support
Generative Features:
Pros
- Flexible architecture
- Voice focus
- Enterprise
Cons
- Complex setup
- Requires expertise
- High cost
Kore.ai
Powered by: Multiple LLM support
Generative Features:
Pros
- Platform flexibility
- Process automation
Cons
- Complex
- Long implementation
- Needs developers
Beware of Fake "Generative AI"
Many vendors now label their chatbots as "generative AI" or "powered by GPT" without actually using generative capabilities for responses. Here's how to tell:
Red Flags
- • Responses look identical across different phrasings
- • "I don't understand" for slightly unusual questions
- • Menu-based or button-driven interactions
- • Requires extensive "training" or intent setup
- • Can't handle multi-part questions
True Generative AI Signs
- • Unique responses to unique phrasings
- • Handles questions it wasn't explicitly taught
- • Natural, flowing conversation
- • Learns from knowledge base, not intents
- • Addresses multiple issues in one response
Frequently Asked Questions
Try the #1 Generative AI Chatbot
Open achieves 77% automation with true generative AI. See how it handles real customer conversations.