Helpdesks
Use Open directly in 
Zendesk helpdesk
No migration. Live in under an hour.
Full features from day one — not months later.
Works with
Customer Stories
Hear it straight from the teams
running on Open
Why Open
Get started in minutes
Simple setup, powerful results. Your AI agent works alongside your team in Zendesk.
Create the AI agent in Zendesk
Our AI integrates directly into your Zendesk instance as a native agent.
Set the routing rules
Route 100% or 10% of your support — it's really up to you.
Monitor and iterate
Because your new AI works within Zendesk, all of your reporting and analytics remain intact. Continuously improve with feedback and training.
77%
Automation Rate
Industry-leading performance
Our AI vs Zendesk Ultimate AI
See how Open's AI engine compares to Zendesk's built-in AI solution.
| Feature | Our AI (Open) | Zendesk Ultimate AI |
|---|---|---|
| Setup Time | Under 1 hour | +3 months |
| Integration | Native Zendesk user | Separate system |
| Avg Automation Rate | 77% | ~50-60% |
| Multi-modal AI | Voice, Vision, Text, Files | Text only (rest gated) |
| AI Quality | Multi-model engine | Single model |
| AI Quality Assurance | Built-in automatic QA | Manual QA or add-on |
| Agentic Workflows | Drag-and-drop builder | Limited triggers |
| AI Outbound Sequencing | WhatsApp, Phone, Email, SMS | Not available |
| Knowledge Gap Detection | Auto-detects & suggests content | Manual identification |
| Customer Insights | Auto Jira tickets, trends | Basic reporting |
| Pricing Model | Outcome-based | Per-agent + add-ons |
| Reporting | Built-in ZD reports | Custom dashboard |
| Learning Capability | Continuous | Manual updates |
| Observability | Full transparency | Limited visibility |
👋
Hey, I'm Mo, founder of Open. Don't take my word for it—companies likechose Open over Zendesk AI. They did it because Open works better for them. They're obsessed with their customers and don't compromise.
Mo GharbatFounder & CEO, Open
Automate the manual tasks, not just the answers
In addition to fully resolving support tickets, Open automates the manual tasks that slow down your team—routing, tagging, QA, and more.
Frequently asked questions
Find answers to common questions about our Zendesk AI agent. Can't find what you're looking for? Contact our support team.
Open can be set up in under an hour. It connects directly to your Zendesk instance via API and starts resolving queries on day one using your existing help center content.
No migration required. Open connects via API and works seamlessly within your existing Zendesk setup. There's no disruption to your workflows—just faster, higher-quality support.
Open works across all Zendesk channels including tickets, live chat, email, voice, messaging (web, mobile, WhatsApp, Facebook), and social media—delivering personalized support everywhere your customers reach out.
Yes! We can set up Open for you in a way where you can run an A/B test and decide for yourself. Try it risk-free for 1 month.
Absolutely. You can try Open risk-free for a month with free implementation. Our team will help you get set up and see results before you commit.
Open works as a native Zendesk user, respecting your existing triggers, automations, and macros. It follows your assignment rules, updates custom fields, and integrates with your current workflows without any changes required.
Yes. You have full control over routing rules. You can set Open to handle 100%, 10%, or any percentage of your support tickets based on your preferences and support strategy.
Open updates Zendesk tickets, adds AI-generated summaries, and seamlessly hands off to human agents when needed—giving them full context to respond faster without frustrating back-and-forth.
Yes. Since Open works as a native Zendesk user, all your existing reporting tools work perfectly. You can track performance, see resolution rates, and monitor behavior just like any other agent.
Open features continuous learning capabilities with built-in evaluation tools. It learns from your team's feedback, analyzes historical tickets, and improves accuracy over time with observability tools that provide full transparency.
Open is omnichannel and works across Zendesk tickets, live chat, email, voice, WhatsApp, Facebook Messenger, and other messaging channels—all from one unified AI engine.
Yes. Open uses synced Zendesk data to configure responses for each segment. Answers and handoffs automatically adjust by brand, customer tier, or support queue.
Open is designed to handle complex queries with accuracy and reliability. It can resolve a wide range of customer questions, from simple FAQs to intricate technical issues, using your knowledge base and documentation.
No. Open connects via API with no migration required. It works within your existing workflows, follows your assignment rules, and requires zero disruption to your current Zendesk configuration.