Use Open right in your 
Zendesk
No migration needed. Effortless integration in under an hour. All features available from day one—not months later.
Get started in minutes
Simple setup, powerful results. Your AI agent works alongside your team in Zendesk.
Create the AI agent in Zendesk
Our AI integrates directly into your Zendesk instance as a native agent.
Set the routing rules
Route 100% or 10% of your support — it's really up to you.
Monitor and iterate
Because your new AI works within Zendesk, all of your reporting and analytics remain intact. Continuously improve with feedback and training.
Our AI vs Zendesk Ultimate AI
See how Open's AI engine compares to Zendesk's built-in AI solution.
| Feature | Our AI (Open) | Zendesk Ultimate AI |
|---|---|---|
| Setup Time | Under 1 hour | +3 months |
| Integration | Native Zendesk user | Separate system |
| Avg Automation Rate | 77% | ~50-60% |
| Multi-modal AI | Voice, Vision, Text, Files | Text only (rest gated) |
| AI Quality | Multi-model engine | Single model |
| AI Quality Assurance | Built-in automatic QA | Manual QA or add-on |
| Agentic Workflows | Drag-and-drop builder | Limited triggers |
| AI Outbound Sequencing | WhatsApp, Phone, Email, SMS | Not available |
| Knowledge Gap Detection | Auto-detects & suggests content | Manual identification |
| Customer Insights | Auto Jira tickets, trends | Basic reporting |
| Pricing Model | Outcome-based | Per-agent + add-ons |
| Reporting | Built-in ZD reports | Custom dashboard |
| Learning Capability | Continuous | Manual updates |
| Observability | Full transparency | Limited visibility |
Hey, I'm Mo, founder of Open. Don't take my word for it—companies likechose Open over Zendesk AI. They did it because Open works better for them. They're obsessed with their customers and don't compromise.
Automate the manual tasks, not just the answers
In addition to fully resolving support tickets, Open automates the manual tasks that slow down your team—routing, tagging, QA, and more.
Frequently asked questions
Find answers to common questions about our Zendesk AI agent. Can't find what you're looking for? Contact our support team.
Impacting the lives
of millions of users.
70%+ automation rates. All-time high satisfaction scores. 24/7 coverage in multiple languages.
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