Automate ticket prioritization based on its content with AI

Ticket

AI Evaluates

Priority Set

This workflow automatically sets ticket priority levels by analyzing conversation content, customer tier, and issue urgency. The AI evaluates sentiment, language intensity, business impact, and SLA requirements to assign accurate priority levels. It ensures critical issues get immediate attention while preventing priority inflation.

This workflow works natively within your existing ticketing system—whether you use HubSpot, Intercom, Zendesk, Salesforce, Freshdesk, Twilio Flex, or Front. There's no need to migrate to a new platform or change your existing setup. Priority assignments sync directly into your ticketing system and trigger appropriate routing and SLA rules. Priority patterns and accuracy metrics are sent to your analytics tools for monitoring. The system learns from resolution outcomes to improve priority accuracy over time.

Key benefits

Accurate priority assignment from day one

Prevent SLA breaches proactively

Ensure VIP customers get immediate attention

Reduce manual priority triage

Improve team efficiency

Continuous learning and optimization

Seeing is believing

Get a personalized demo with Mo and see this automation in action. We'll walk you through exactly how it works with your ticketing system, answer your questions, and show you the ROI within 15 minutes.