Helpdesks
Use Open directly in 
Salesforce Service Cloud
No consultants. No 6-month rollout. Live in under an hour.
Real resolutions — not just Einstein suggestions.
Works with
Customer Stories
Hear it straight from the teams
running on Open
Why Open
Get started in minutes
Simple setup, powerful results. No consultants, no complex workflows, no endless customization.
Create the AI agent in Salesforce
Our AI integrates directly into your Salesforce Service Cloud as a native agent.
Set the routing rules
Route 100% or 10% of your support — it's really up to you.
Monitor and iterate
Because your new AI works within Salesforce, all of your reporting dashboards continue to work seamlessly. Continuously improve with feedback and training.
77%
Automation Rate
Industry-leading performance
Our AI vs Salesforce Einstein AI
See how Open's Agent 5 eliminates Salesforce's complexity and cost.
| Feature | Our AI (Open) | Salesforce Einstein AI |
|---|---|---|
| Setup Time | Under 1 hour | Weeks of setup |
| Integration | Native Salesforce user | Requires consultants |
| Avg Automation Rate | 77% | ~40-50% |
| Multi-modal AI | Voice, Vision, Text, Files | Text only (rest gated) |
| AI Quality | Multi-model engine | Einstein AI |
| AI Quality Assurance | Built-in automatic QA | Manual QA or add-on |
| Agentic Workflows | Drag-and-drop builder | Rigid workflows |
| AI Outbound Sequencing | WhatsApp, Phone, Email, SMS | Not available |
| Knowledge Gap Detection | Auto-detects & suggests content | Manual identification |
| Customer Insights | Auto Jira tickets, trends | Basic reporting |
| Pricing Model | Outcome-based | High licensing fees |
| Ease of Use | Simple & intuitive | Complex UI |
| Learning Capability | Continuous | Manual updates |
| Observability | Full transparency | Limited visibility |
👋
Hey, I'm Mo, founder of Open. Don't take my word for it—companies likechose Open over Salesforce Einstein. They did it because Open works better for them. No consultants, no months of setup—just results.
Mo GharbatFounder & CEO, Open
Automate the manual tasks, not just the answers
In addition to fully resolving support tickets, Open automates the manual tasks that slow down your team—routing, tagging, QA, and more.
Frequently asked questions
Find answers to common questions about our Salesforce AI agent. Can't find what you're looking for? Contact our support team.
Open can be set up in under an hour. It connects directly to your Salesforce Service Cloud via API and starts resolving queries on day one using your existing help center content.
No. Unlike Salesforce Einstein which often requires consultant setup, Open can be deployed in under an hour without any external help or Salesforce expertise.
Yes. Open fully supports Salesforce Email-to-Case and can automatically respond to customer emails that create cases in your Salesforce Service Cloud.
Yes! We can set up Open for you in a way where you can run an A/B test and decide for yourself. Try it risk-free for 1 month.
Absolutely. You can try Open risk-free for a month with free implementation. Our team will help you get set up and see results before you commit.
Yes. Open integrates seamlessly with Salesforce MIAW (Messaging in App Window), also known as Salesforce chat. Your customers can get instant AI-powered support through the Salesforce chat interface.
Absolutely. While Salesforce Einstein requires deep Salesforce knowledge and complex configuration, Open is designed for simplicity with an intuitive interface and zero learning curve.
Yes. Open works as a native Salesforce agent, so all your existing dashboards, reports, and analytics continue to work perfectly. Track AI performance alongside your human agents.
Open respects your existing Salesforce workflows, assignment rules, and escalation paths. It works within your current setup without requiring workflow redesign.
Open updates Salesforce cases, adds AI-generated summaries, and seamlessly hands off to human agents when needed—giving them full context to respond faster.
Open features continuous learning capabilities with built-in evaluation tools. It learns from your team's feedback, analyzes historical cases, and improves accuracy over time with observability tools that provide full transparency.
Open is omnichannel and works across Salesforce cases, Email-to-Case, MIAW chat, voice, WhatsApp, and other messaging channels—all from one unified AI engine.
No. Open connects via API with no migration required. It works within your existing workflows, follows your assignment rules, and requires zero disruption to your current Salesforce configuration.