Helpdesks
Use Open directly in 
Salesforce Service Cloud
No consultants. No 6-month rollout. Live in under an hour.
Real resolutions — not just Einstein suggestions.
Customer Stories
Hear it straight from the teams
running on Open
Why Open
Get started in minutes
Simple setup, powerful results. No consultants, no complex workflows, no endless customization.
Create the AI agent in Salesforce
Our AI integrates directly into your Salesforce Service Cloud as a native agent.
Set the routing rules
Route 100% or 10% of your support — it's really up to you.
Monitor and iterate
Because your new AI works within Salesforce, all of your reporting dashboards continue to work seamlessly. Continuously improve with feedback and training.
Our AI vs Salesforce Einstein AI
See how Open's Agent 5 eliminates Salesforce's complexity and cost.
| Feature | Our AI (Open) | Salesforce Einstein AI |
|---|---|---|
| Setup Time | Under 1 hour | Weeks of setup |
| Integration | Native Salesforce user | Requires consultants |
| Avg Automation Rate | 77% | ~40-50% |
| Multi-modal AI | Voice, Vision, Text, Files | Text only (rest gated) |
| AI Quality | Multi-model engine | Einstein AI |
| AI Quality Assurance | Built-in automatic QA | Manual QA or add-on |
| Agentic Workflows | Drag-and-drop builder | Rigid workflows |
| AI Outbound Sequencing | WhatsApp, Phone, Email, SMS | Not available |
| Knowledge Gap Detection | Auto-detects & suggests content | Manual identification |
| Customer Insights | Auto Jira tickets, trends | Basic reporting |
| Pricing Model | Outcome-based | High licensing fees |
| Ease of Use | Simple & intuitive | Complex UI |
| Learning Capability | Continuous | Manual updates |
| Observability | Full transparency | Limited visibility |
Hey, I'm Mo, founder of Open. Don't take my word for it—companies likechose Open over Salesforce Einstein. They did it because Open works better for them. No consultants, no months of setup—just results.
Automate the manual tasks, not just the answers
In addition to fully resolving support tickets, Open automates the manual tasks that slow down your team—routing, tagging, QA, and more.
Frequently asked questions
Find answers to common questions about our Salesforce AI agent. Can't find what you're looking for? Contact our support team.
Success Stories
Impacting the lives of millions of users.
70%+ automation rates. All-time high satisfaction scores. 24/7 coverage in multiple languages.
“Open lets us deliver instant, multilingual answers to millions of customers, 24/7 — at a consistency our team could never reach alone.”
- automation
- 70%
- customers
- 55M
- CSAT
- ATH
