Helpdesks
Use Open directly in 
Intercom helpdesk
Full features from day one. Full control over training.
Transparent performance — no Fin promises, just resolutions.
Customer Stories
Hear it straight from the teams
running on Open
Why Open
Get started in minutes
Simple setup, powerful results. Your AI agent works alongside your team in Intercom.
Create the AI teammate in Intercom
Our AI will work like any other teammate in your Intercom workspace.
Set the routing rules
Route 100% or 10% of your support — it's really up to you.
Monitor and iterate
Because your new AI is just another teammate in Intercom, all of your reporting is intact. Continuously improve with feedback and training.
Our AI vs Intercom Fin AI
See how our AI engine delivers better results at a better price than Intercom's Fin.
| Feature | Our AI | Intercom Fin AI |
|---|---|---|
| Pricing | Per outcome only | Per seat + per outcome |
| Avg Automation Rate | 77% (complex B2B) | ~50-67% |
| Supported Helpdesks | Zendesk, Salesforce, Intercom, HubSpot, Freshdesk, Twilio Flex +more | Intercom + Zendesk |
| Multi-modal AI | Voice, Vision, Text, Files | Text only (rest gated) |
| Agentic Workflows | 15 triggers, 25+ actions | Not available |
| AI Quality Assurance | Built-in auto QA | Manual review only |
| AI Outbound Sequencing | WhatsApp, Phone, SMS, Email | Limited |
| Knowledge Gap Detection | Auto-detect & suggest | Not available |
| Training | Built-in with evals | Limited control |
| Value for Money | Best ROI | Higher total cost |
Hey, I'm Mo, founder of Open. Don't take my word for it—companies likechose us over Fin AI. They did it because Open works better for them. They're obsessed with their customers and don't compromise.
Automate the manual tasks, not just the answers
In addition to fully resolving support tickets, Open automates the manual tasks that slow down your team—routing, tagging, QA, and more.
Frequently asked questions
Find answers to common questions about our Intercom AI agent. Can't find what you're looking for? Contact our support team.
Success Stories
Impacting the lives of millions of users.
70%+ automation rates. All-time high satisfaction scores. 24/7 coverage in multiple languages.
“Open lets us deliver instant, multilingual answers to millions of customers, 24/7 — at a consistency our team could never reach alone.”
- automation
- 70%
- customers
- 55M
- CSAT
- ATH
