Helpdesks

Use Open directly in IntercomIntercom helpdesk

Full features from day one. Full control over training.
Transparent performance — no Fin promises, just resolutions.

Learn more
Works with
Zendesk
HubSpot
Intercom
Freshdesk
Salesforce
Twilio Flex

Customer Stories

Hear it straight from the teams running on Open

See all stories
Featured story
FareHarbor

How FareHarbor scaled global tour operator support with Open

FareHarbor

How TicketSwap hit an all-time high CSAT with Open

TicketSwap

How Mollie handles 250K+ businesses with full compliance

Mollie

How MoneyGram supports 55M customers across 200+ countries

MoneyGram

Why Open

Get started in minutes

Simple setup, powerful results. Your AI agent works alongside your team in Intercom.

Create the AI teammate in Intercom

Our AI will work like any other teammate in your Intercom workspace.

Set the routing rules

Route 100% or 10% of your support — it's really up to you.

Monitor and iterate

Because your new AI is just another teammate in Intercom, all of your reporting is intact. Continuously improve with feedback and training.

77%
Automation Rate
Industry-leading performance

Our AI vs Intercom Fin AI

See how our AI engine delivers better results at a better price than Intercom's Fin.

FeatureOur AIIntercom Fin AI
Pricing
Per outcome only
Per seat + per outcome
Avg Automation Rate
77% (complex B2B)
~50-67%
Supported Helpdesks
Zendesk, Salesforce, Intercom, HubSpot, Freshdesk, Twilio Flex +more
Intercom + Zendesk
Multi-modal AI
Voice, Vision, Text, Files
Text only (rest gated)
Agentic Workflows
15 triggers, 25+ actions
Not available
AI Quality Assurance
Built-in auto QA
Manual review only
AI Outbound Sequencing
WhatsApp, Phone, SMS, Email
Limited
Knowledge Gap Detection
Auto-detect & suggest
Not available
Training
Built-in with evals
Limited control
Value for Money
Best ROI
Higher total cost
Mo, Founder of Open
👋
Hey, I'm Mo, founder of Open. Don't take my word for it—companies like Viva.com chose us over Fin AI. They did it because Open works better for them. They're obsessed with their customers and don't compromise.
Mo GharbatFounder & CEO, Open

Automate the manual tasks, not just the answers

In addition to fully resolving support tickets, Open automates the manual tasks that slow down your team—routing, tagging, QA, and more.

Automate support tickets quality assurance

Automatically review every support conversation for quality, compliance, and coaching opportunities. Works across all major ticketing systems.

Works with:
HubSpot
Intercom
Zendesk
Salesforce
+3
Automate Intercom custom fields fill up

Automatically populate Intercom custom fields during conversations, eliminating manual data entry for your support team.

Works with:
Intercom
Automate following up with a customer using voice calls

Trigger personalized voice call follow-ups based on ticket content or customer communication. AI handles the outreach automatically.

Works with:
HubSpot
Intercom
Zendesk
Salesforce
+3
Automate Slack alerts based on the customer issue or report

Send intelligent Slack notifications to the right team or channel when AI detects critical issues, high-value customers, or escalation triggers.

Works with:
HubSpot
Intercom
Zendesk
Salesforce
+3
Automate skill-based routing

Intelligently route tickets to the right team member based on ticket content, expertise required, and agent availability.

Works with:
HubSpot
Intercom
Zendesk
Salesforce
+3
Automate ticket prioritization based on its content

Automatically set ticket priority levels by analyzing urgency, customer value, and issue severity from the conversation.

Works with:
HubSpot
Intercom
Zendesk
Salesforce
+3
View all Intercom templates

Frequently asked questions

Find answers to common questions about our Intercom AI agent. Can't find what you're looking for? Contact our support team.

Our AI can be set up in under an hour. It connects directly to your Intercom instance via API and starts resolving queries on day one using your existing help center content.

Our AI delivers superior quality from day one with no waiting period. You get all features immediately, transparent pricing with no seat fees, and a multi-model AI engine that outperforms Fin.

Our AI costs $0.90 per resolution with no additional seat fees or hidden costs. Intercom charges $0.99 per resolution plus additional seat fees, making our solution significantly more affordable.

Yes. Unlike Intercom which gradually rolls out features over months, our platform gives you access to all features from day one. No waiting, no phased rollouts.

Yes. You have full control over routing rules. You can set the AI to handle 100%, 10%, or any percentage of your support tickets based on your preferences and support strategy.

Our AI connects via API and works as a native Intercom teammate. It syncs customer data, follows your workflows, and integrates seamlessly with your existing setup.

Yes! We can set up Open for you in a way where you can run A/B tests between Open and Fin, and decide for yourself which performs better. Try it risk-free for 1 month.

Absolutely. You can try Open risk-free for a full month with free implementation. Our team will set everything up for you at no cost, and you only pay if you're satisfied with the results.