AI customer support
for travel & hospitality
Your guests book tours at midnight. RV renters need help on the road. Questions don't wait for business hours. Agent 5 handles bookings, modifications, and customer questions instantly—so your team focuses on creating amazing experiences.
Support customers from booking to checkout
Handle every stage of the customer journey—automatically and accurately.
Booking confirmations and modifications
Customers change dates, add participants, or request specific time slots. Agent 5 checks availability, processes changes, and sends updated confirmations—instantly, any time.
Tour details and special requests
What should I bring? Is the tour wheelchair accessible? Can we accommodate dietary restrictions? Agent 5 answers tour specifics, logs special requests, and ensures nothing falls through the cracks.
Weather cancellations and rebooking
Storm cancelled the tour? Heavy rain makes RV travel unsafe? Agent 5 notifies customers proactively, offers alternative dates, and processes cancellations or rebookings based on your policies.
Equipment guides and RV questions
How do I connect the water? Where's the fuse box? What does this light mean? For RV and camper rentals, Agent 5 provides walkthroughs, troubleshooting guides, and answers equipment questions on the road.
Directions and check-in instructions
Where do we meet? What's the parking situation? When should we arrive? Agent 5 sends location details, parking info, and check-in instructions automatically as the date approaches.
Group coordination and multi-booking
Large groups need multiple vehicles or tour slots. Agent 5 coordinates bookings, manages group inquiries, and ensures everyone has the same information—no back-and-forth chaos.
Cancellations and refund processing
Customer can't make it? Policy allows cancellation within 48 hours? Agent 5 applies your cancellation rules automatically, processes refunds, and offers rebooking options.
Why travel companies choose Agent 5
Purpose-built for businesses where customer experience is everything.
| What Matters in Travel | Agent 5 | Traditional Support |
|---|---|---|
| Booking Modifications | Instant changes 24/7 | Email only, 24hr response |
| Weather Cancellations | Auto-rebooking options | Manual coordination |
| Group Bookings | Multi-party coordination | Phone tag chaos |
| Equipment Questions | Instant specs & guides | Wait for specialist |
| Refund Requests | Policy-based automation | Manual approval delays |
| Peak Season Support | Scales instantly | Overwhelmed team |
| Language Support | 100+ languages | English + 2-3 others |
| Cost per Inquiry | $0.99 per resolution | $7-15 per ticket |
Questions from travel operators
Real answers for tour operators, rental companies, and hospitality businesses.
Impacting the lives
of millions of users.
70%+ automation rates. All-time high satisfaction scores. 24/7 coverage in multiple languages.
Read Customer Stories
