Channels
DMs that don't keep customers waiting
Reply to Instagram, Messenger and X DMs in seconds.
24/7 — with the same brand voice every time.
Customer Stories
Hear it straight from the teams
running on Open
Why Open
Social Media AI Features
Support customers where they discover you
Instagram DM Automation
Agent 5 responds to Instagram Direct Messages instantly. Handles story mentions, comment replies, and customer inquiries without leaving Instagram.
Facebook Messenger Support
Instant AI responses on Messenger. Handle support and inquiries automatically with rich media and quick reply buttons.
Unified Social Inbox
See Instagram and Messenger messages in one place. Manage all social conversations from a single dashboard.
Rich Visual Responses
Send images, videos, GIFs, and carousels in replies. Show products, guides, or visual answers that engage.
Story & Comment Monitoring
Agent 5 monitors post comments and responds automatically. Can send private message follow-ups for complex questions.
Seamless Human Handoffs
Transfer conversations to agents without disruption. Same thread, full context, invisible to customers.
Social AI that handles Instagram and Messenger without changing your setup
Frequently asked questions
Find answers to common questions about Social support.