Channels
Chat that actually resolves
Your customers get instant answers — not bot replies.
Your team handles the hard cases, not the queue.
Customer Stories
Hear it straight from the teams
running on Open
Why Open
Web Chat Features
Real-time AI conversations on your website
Embeddable Widget
Add the chat widget with one line of code. Fully customizable to match your brand.
AI Vision & Memory
Agent 5 can see and understand images shared in chat. Remembers entire conversation history for context-aware responses.
Handles Complex Requests
More than simple FAQs. Agent 5 processes returns, account updates, and multi-step workflows.
Rich Media Support
Share images, videos, files, and links. Agent 5 sends visual guides and interactive elements.
Interactive UI Elements
Render buttons, forms, cards, and carousels in responses. Not just text.
User Authentication & Personalization
Identify users and pass custom data. AI uses customer context for personalized responses.
Human + AI Collaboration
Seamless handoff between AI and human agents. Smooth transitions invisible to customers.
Proactive Chat
Trigger messages based on user behavior. Offer help when customers need it most.
Frequently asked questions
Find answers to common questions about Web Chat.