Garbage in, garbage out.
Fix the garbage.
Your AI is only as good as your knowledge base. Knowledge Gap Detection finds bad documentation by tracking what causes Agent 5 to escalate to humans. Fix the gaps that matter most.
Knowledge Gap Detection
Maintain your knowledge base automatically
Identify Bad Documentation
Agent 5 tracks which knowledge sources cause handoffs to humans. Bad docs reveal themselves through escalation patterns.
Multi-Channel Gap Detection
Detect gaps across Voice, Chat, Email, WhatsApp, Social, and Slack. Know what's missing everywhere.
AI-Suggested Content
Agent 5 suggests what to add to your knowledge base. Drafts documentation based on successful human agent responses.
Bad documentation kills AI performance. Most teams don't know which docs are broken until it's too late.
Knowledge Gap Detection watches Agent 5 work. When it escalates to humans, the system learns which knowledge failed. Gaps are automatically clustered, prioritized by impact, and presented with AI-suggested fixes.
Your knowledge base fixes itself. You just approve the changes.
Your knowledge base, maintained automatically
Stop guessing what documentation to write. Agent 5 shows you exactly where your knowledge gaps are.
Track which knowledge sources cause the most AI-to-human handoffs. Bad knowledge reveals itself through escalations.
Frequently asked questions
Find answers to common questions about Knowledge Gap Detection.
Impacting the lives
of millions of users.
70%+ automation rates. All-time high satisfaction scores. 24/7 coverage in multiple languages.
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