Pricing

Pricing built for support teams of every size.

Pay only for outcomes Open delivers. No setup fees, no per-seat fees, no per-message fees.

Standard pricing

Standard pricing for every feature

One simple rate for outcomes Open delivers. The full platform — every channel, the helpdesk, telephony, outbound, workflows — is included.

AI Resolutions

The complete AI agent — one rate per fully resolved ticket, scaled to your volume.

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  • Resolves end-to-end across every channel — voice, chat, email, WhatsApp, social.
  • Free if Open hands the ticket to a human agent.
  • Your rate lands between 75¢ and 90¢ based on monthly volume.
  • No per-seat, per-message, or per-channel fees, ever.

Replaces

Fin by Intercom · Zendesk AI agents · Salesforce Einstein · HubSpot Breeze AI

Per resolved ticket

Volume-based rate, locked in writing before you go live.

$0.75 – $0.90

per resolved ticket

Human-handled tickets

If Open hands a ticket to one of your agents, you’re not billed for it.

Free

Volume discount

Higher monthly volume automatically lowers your per-resolution rate.

Automatic

Enterprise volume

Above 100k resolutions/month we quote a custom rate. Email [email protected].

Custom

Everything else, included.

The full platform comes with the standard rate. Channels, the helpdesk, telephony, outbound, workflows, support — no add-ons, no upsells.

AI-first channels
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Voice, chat, email, WhatsApp & SMS, Slack, Teams, social — one agent, every surface.

Included

Carrier minutes at-cost (<$0.10 / resolution)

AI-native helpdesk
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AI-native ticketing — inbox, macros, SLAs, routing, reporting. Or bring your own.

Replaces Zendesk · Intercom · Freshdesk · Salesforce · HubSpot · Front

Included

Unlimited agent seats

AI Voice
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Cloud telephony stack — local numbers in 100+ countries, recording, transcription, SIP trunking.

Replaces Aircall · Dialpad · RingCentral · Twilio Flex · Five9 · Genesys

Included

Carrier minutes at-cost

AI Outbound engine
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AI-personalized multi-channel sequences with bulk imports, response branching, and full API.

Replaces Intercom Series · HubSpot Sequences · Salesforce Marketing Cloud · Mailchimp · Brevo

Included

AI Agentic workflows
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Visual workflow builder, agent actions on every API, and 50+ pre-built playbooks.

Replaces Zapier · n8n · Workato · Tray.io · Make

Included

Knowledge management
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Auto-ingest docs and articles, surface gaps automatically, and learn from every resolved ticket. Customer Insights and VoC built in.

Replaces Guru · Notion · Confluence · Helpjuice · Stonly · Stella Connect

Included

Implementation & support
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Named solutions engineer + AI trainer, 24/7 support, white-glove onboarding, $2M refund guarantee.

Included

FAQs

Pricing, in plain English.

Common questions about pricing, billing, and how the guarantee fits in. Email [email protected] for anything that isn't here.

A ticket Open closes end-to-end without a human teammate stepping in, where the customer either confirms the outcome or doesn't re-open it. The exact definition is agreed in writing during onboarding.

No. Teammates, messages, calls, and outbound sequences are unlimited. Your invoice is the per-resolution rate × the number of tickets Open resolved that month.

If Open hands a ticket to one of your agents, you're not billed for it.

Yes. Bulk imports, multi-channel sequences (WhatsApp, phone, SMS, email), AI personalization, response branching, and the API. You only pay for inbound tickets Open resolves.

Pass-through carrier costs are billed at-cost from your provider with no markup. They typically come in under $0.10 per resolution.

Yes. Your rate sits between $0.75 and $0.90 per resolution based on monthly volume — higher volume, lower rate. The exact number is agreed in writing before you go live. Email [email protected] for a quote.

If you're not 100% satisfied with Open in your first 120 days, every dollar of Open spend is refunded — up to $2 million.

Open is required to charge tax on certain products and services depending on your business location and tax status.

Customer Stories

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