AI Answering Service

Traditional phone answering services have a known shape: $1.50–$3.00 per minute, an operator picks up, takes a message, emails or texts the message to your team, and hangs up. The operator can't book the appointment, can't look the caller up in your CRM, can't process a payment, can't tell whether the request is genuinely urgent. They are a screen, not a worker.

Open replaces the screen with a worker. It picks up the call in under two seconds, listens to the caller, looks them up in your CRM by phone number, reads their history, and decides what to do next. If the caller wants to book an appointment, it books it in your calendar live. If they want a status update, it pulls the order and reads it back. If the call is truly urgent — pick whichever signals matter for your business — it pages your on-call person and warm-transfers with the live transcript attached.

Coverage is genuinely 24/7. There is no "after-hours" tier and no separate weekend rate. The same AI handles every call at the same cost regardless of time of day, day of week, or volume. Holidays, snow days, the night the website goes viral — the line stays answered.

Languages are not an upcharge. The same AI answering service handles English, Spanish, French, German, Arabic, Portuguese, Mandarin, and ~100 more out of the box, switching mid-call if the caller does.

Setup is a phone-number forwarding rule. Point your existing main number's after-hours rule (or your overflow rule, or your whole inbound rule) at the Open SIP endpoint, define the agent's role and tools, place a test call. Most businesses are live the same day.