AI Receptionist (UK)

UK businesses lose calls the same way US businesses do — but with the added wrinkle that UK customers expect calls to be answered, not bounced to voicemail. After-hours coverage, lunchtime gaps, and bank-holiday closures all push customers to a competitor by the time you call back. An AI receptionist closes those gaps without adding a third-party answering service that paraphrases your business badly.

Open answers every inbound call in under two seconds, in natural British English (or whatever language the caller opens in). It greets the caller in your brand voice, identifies them in your CRM by phone number, and runs the conversation. New-business enquiries get qualified and booked into your calendar; existing customers get order status, account questions, and warm transfers to the right team.

The integration is a SIP destination on whatever UK provider you already use. We work with BT Cloud Voice, Gamma Horizon (and Gamma's wholesale platform), Vonage Business UK, RingCentral UK, 8x8 X-Series, Zoom Phone UK, NFON, Voxbone/Bandwidth, and any standards-compliant SIP trunk. 0800, 0808, 0300, 0345, 03xx, 020x, 028x, 0151, 0161 — any UK number range. We don't take over your numbering; you keep it where it is.

UK-GDPR alignment is built in. Data is processed in EU/UK regions, with optional UK-only pinning for clients in regulated sectors. Recording and transcription consent prompts are configurable to match your ICO-registered processing notices. PII redaction (NI numbers, payment cards, NHS numbers) runs before transcripts leave the Open environment. We sign a UK-GDPR-aligned DPA with a clearly defined sub-processor list.

Setup is same-day for most UK businesses. A new SIP trunk on Gamma or BT can take longer to provision than configuring Open itself; that's typically the bottleneck. Once the trunk is pointed at us, we're answering test calls within minutes.