App Builder
World's first self-building platform
Open is the first CX platform you can extend by prompting. Ask Companion for a feature that doesn't exist yet, and it builds it into the platform — live, in the channel your team already works in.
Customer Stories
Hear it straight from the teams
running on Open
Why Open
App Builder
Describe the feature. Open builds it.
Driver Location In The Channel
An agent mid-conversation needs the driver position and ETA, which normally means switching tabs while the customer waits. One prompt builds a live location app into the channel.
QA On Your Own Scorecard
Every team scores quality differently. Instead of bending to someone else's QA module, describe your scorecard and Companion builds the app around it.
Whatever You Need Next
Nothing about the method changes with the ask. A returns triage board, a fraud review queue, a carrier SLA tracker. Describe it and it gets built, whether or not it has ever existed.
App Builder vs waiting for the roadmap
What changes when the feature you are missing is a sentence away instead of a quarter away.
| Capability | App Builder | A traditional CX platform |
|---|---|---|
| A new feature from one sentence | ||
| Ships without an engineer | ||
| Waits on a vendor roadmap | ||
| Runs on your live customer context | ||
| Renders beside the conversation | ||
| Audit trail and one-click rollback |
Start from a template, then build past it
Open ships playbooks for the work every support team shares. The app builder is for everything after that — the parts nobody could have specced in advance.
Frequently asked questions
Find answers to common questions about the App Builder.