Automate Zendesk custom fields fill up with AI

This workflow automatically extracts relevant information from customer conversations and populates Zendesk custom fields in real-time. As your agents chat with customers, the AI identifies key data points—order numbers, product SKUs, issue categories, customer tier, and any custom fields you've configured. It fills them automatically, eliminating manual copy-pasting and data entry errors.

This workflow works natively within your existing ticketing system—whether you use Zendesk. There's no need to migrate to a new platform or change your existing setup. Field data is logged directly into Zendesk tickets with full audit trails. The system integrates with your existing Zendesk workflows, triggers, and automations. Custom field rules and validation logic are respected automatically. The AI learns your field naming conventions and adapts to your specific Zendesk configuration.