Care that
doesn't clock out
Give your patients 24/7 answers about appointments, insurance, and prescriptions—securely. Agent 5 handles the admin work so your team can focus on care.
Support patients better, protect their privacy
Handle the support issues that matter most in healthcare—securely and compliantly.
Appointment scheduling and changes
Patients book appointments, request reschedules, and get reminders—instantly, any time. Integrates with your scheduling system. No more phone tag.
Insurance eligibility and coverage questions
Is this procedure covered? What's my copay? Which providers accept my insurance? Agent 5 verifies coverage in real-time so patients know before they book.
Prescription refills and medication questions
Patients request refills, check prescription status, and ask about side effects or dosage. Agent 5 processes requests, tracks status, and escalates medical questions appropriately.
Billing inquiries and payment questions
What does my insurance cover? Why was I charged this? When is payment due? Agent 5 explains bills clearly, processes payments, and sets up payment plans—reducing billing confusion.
Test results and follow-up care
Are my results ready? What happens next? Agent 5 notifies patients when results are available, explains next steps, and schedules follow-ups—keeping care moving forward.
Provider directory and referrals
Help patients find specialists, check provider availability, and understand referral requirements. Agent 5 guides them to the right care, faster.
Privacy and security by design
All patient data encrypted. Automatic PHI detection. Complete audit trails. We're building toward HIPAA compliance—your security requirements guide our roadmap.
Why healthcare providers choose Agent 5
Purpose-built for healthcare's unique combination of urgency, privacy, and complexity.
| What Matters in Healthcare | Agent 5 | Traditional Solutions |
|---|---|---|
| Patient Privacy | Encrypted, PII redaction | Basic encryption |
| Appointment Scheduling | Instant booking & changes | Phone-only, long waits |
| Insurance Verification | Real-time eligibility checks | Manual lookups |
| After-Hours Support | 24/7 availability | Voicemail or emergencies only |
| Prescription Refills | Automated requests & tracking | Phone tag with pharmacy |
| Language Support | 100+ languages instantly | Limited translator access |
| Response Time | Under 10 seconds | 15-30 minute holds |
| Cost per Interaction | $0.99 per resolution | $8-20 per call |
Questions from healthcare compliance teams
Honest answers about where we are with healthcare compliance.
Impacting the lives
of millions of users.
70%+ automation rates. All-time high satisfaction scores. 24/7 coverage in multiple languages.
Read Customer Stories
