What ticketing system do you use?

This ROI calculator estimates how much you can save by automating a share of your customer support volume with AI. It combines three things finance teams care about: the fully-loaded cost of each ticket (agent salary, benefits, infrastructure, QA), the share of tickets a modern AI agent can resolve without human help, and the payback period it would take to recover the implementation cost. You tell us your monthly volume, the channels you support, and what each ticket currently costs you. We give you a defensible savings number you can take to a finance review — not a marketing number designed to sell you software.

The numbers are deliberately conservative. We assume AI handles a realistic share of tickets — typically 50 to 70 percent for companies with mainstream helpdesks and decent documentation — and that human agents still own the complex 30 to 50 percent. Cost-per-ticket benchmarks reflect 2025 industry data across SaaS, ecommerce, fintech, and healthcare; you can override them with your real numbers. The output shows annual savings, monthly savings, full-time equivalents (FTEs) freed up for higher-value work, and an estimated payback period based on a typical Open implementation cost.

• Enter monthly ticket volume across email, chat, voice, and social
• Override the cost-per-ticket default with your finance team’s number
• Pick a conservative or aggressive automation target
• See annual savings, payback period, and FTE capacity freed up