Helpdesks
Use Open directly in 
HubSpot helpdesk
No migration. Live in under an hour.
All features from day one — no suite or tier required.
Works with
Customer Stories
Hear it straight from the teams
running on Open
Why Open
Get started in minutes
Simple setup, powerful AI. No suite required, no tier limits.
Create a new user in HubSpot
Our AI will work like any other teammate in your HubSpot workspace.
Set the routing rules
Route 100% or 10% of your support — it's really up to you.
Monitor and iterate
Because your new AI works within HubSpot, all of your reporting and analytics remain intact. Continuously improve with feedback and training.
77%
Automation Rate
Industry-leading performance
Our AI vs HubSpot AI
See how Open's AI engine delivers enterprise AI without the enterprise pricing.
| Feature | Our AI (Open) | HubSpot AI |
|---|---|---|
| Setup Time | Under 1 hour | Complex config |
| Integration | Native HubSpot user | Premium tiers only |
| Avg Automation Rate | 77% | ~40-50% |
| Multi-modal AI | Voice, Vision, Text, Files | Text only (rest gated) |
| AI Quality | Multi-model engine | ChatSpot AI |
| AI Quality Assurance | Built-in automatic QA | Manual QA or add-on |
| Agentic Workflows | Drag-and-drop builder | Tier-based limits |
| AI Outbound Sequencing | WhatsApp, Phone, Email, SMS | Not available |
| Knowledge Gap Detection | Auto-detects & suggests content | Manual identification |
| Customer Insights | Auto Jira tickets, trends | Basic reporting |
| Pricing Model | Outcome-based | High monthly fees |
| Suite Requirement | Standalone | Full HubSpot suite |
| Learning Capability | Continuous | Basic automation |
| Observability | Full transparency | Limited visibility |
👋
Hey, I'm Mo, founder of Open. Don't take my word for it—companies likechose Open over HubSpot AI. They did it because Open works better for them. No tier upgrades, no suite requirements—just results.
Mo GharbatFounder & CEO, Open
Automate the manual tasks, not just the answers
In addition to fully resolving support tickets, Open automates the manual tasks that slow down your team—routing, tagging, QA, and more.
Frequently asked questions
Find answers to common questions about our HubSpot AI agent. Can't find what you're looking for? Contact our support team.
Open can be set up in under an hour. It connects directly to your HubSpot Service Hub via API and starts resolving queries on day one using your existing help center content.
No. Unlike HubSpot's AI features which require expensive tier upgrades and the full suite, Open works standalone with your HubSpot Service Hub at any tier level.
Yes. Open integrates with HubSpot conversations, tickets, live chat, and email channels. It works within your existing HubSpot Service Hub setup without requiring any changes.
Yes! We can set up Open for you in a way where you can run an A/B test and decide for yourself. Try it risk-free for 1 month.
Absolutely. You can try Open risk-free for a month with free implementation. Our team will help you get set up and see results before you commit.
Yes. Open works with any HubSpot tier, including the free tier. You don't need to upgrade your HubSpot subscription to access advanced AI capabilities.
Open costs $0.90 per resolution with transparent pricing. HubSpot locks AI features behind premium tiers that can cost thousands per month, making Open significantly more affordable.
Yes. Open works as a native HubSpot agent, so all your existing dashboards, reports, and analytics continue to work. Track AI performance alongside your human agents in HubSpot.
Open updates HubSpot tickets, adds AI-generated summaries, and seamlessly hands off to human agents when needed—giving them full context to respond faster.
Open features continuous learning capabilities with built-in evaluation tools. It learns from your team's feedback, analyzes historical tickets, and improves accuracy over time with observability tools that provide full transparency.
Open is omnichannel and works across HubSpot conversations, tickets, live chat, email, voice, WhatsApp, and other messaging channels—all from one unified AI engine.
No. Open connects via API with no migration required. It works within your existing workflows, follows your assignment rules, and requires zero disruption to your current HubSpot configuration.