Automate Slack alerts based on the customer issue or report with AI

Issue

AI Detects

Slack Alert

This workflow sends intelligent Slack notifications when the AI detects situations that need immediate attention. Critical bugs, frustrated VIP customers, compliance violations, or escalation triggers automatically alert the right team or channel. The AI includes relevant context, customer details, and recommended actions in each notification.

This workflow works natively within your existing ticketing system—whether you use HubSpot, Intercom, Zendesk, Salesforce, Freshdesk, Twilio Flex, or Front. There's no need to migrate to a new platform or change your existing setup. Slack alerts are routed to specific channels, individuals, or groups based on issue type, severity, and team structure. The system integrates with your Slack workspace and respects your notification preferences. Alert patterns and routing rules adapt based on resolution outcomes.

Key benefits

Catch critical issues immediately

Route alerts to the right team

Full context in every notification

Reduce escalation response time

Prevent customer churn proactively

Customizable alert rules and triggers

Seeing is believing

Get a personalized demo with Mo and see this automation in action. We'll walk you through exactly how it works with your ticketing system, answer your questions, and show you the ROI within 15 minutes.