Helpdesks
Use Open directly in 
Freshdesk helpdesk
No migration. Live in under an hour.
Real resolutions — not Freddy’s suggestions.
Customer Stories
Hear it straight from the teams
running on Open
Why Open
Get started in minutes
Simple setup, powerful AI. No complex training required.
Create a new user in Freshdesk
Our AI will work like any other teammate in your Freshdesk workspace.
Set the routing rules
Route 100% or 10% of your support — it's really up to you.
Monitor and iterate
Because your new AI works within Freshdesk, all of your reporting and analytics remain intact. Continuously improve with feedback and training.
Our AI vs Freddy AI
See how Open's AI engine delivers sophisticated AI that goes beyond Freddy's basic capabilities.
| Feature | Our AI (Open) | Freddy AI |
|---|---|---|
| Setup Time | Under 1 hour | +3 months |
| AI Sophistication | Advanced multi-model | Basic Freddy AI |
| Avg Automation Rate | 77% | ~40-50% |
| Multi-modal AI | Voice, Vision, Text, Files | Text only |
| AI Quality Assurance | Built-in automatic QA | Manual QA |
| Agentic Workflows | Drag-and-drop builder | Basic automation |
| AI Outbound Sequencing | WhatsApp, Phone, Email, SMS | Not available |
| Knowledge Gap Detection | Auto-detects & suggests content | Manual identification |
| Complex Query Handling | Excellent | Limited |
| Context Understanding | Deep context | Simple patterns |
| Pricing Model | Outcome-based | Per-agent + add-ons |
| Integration Depth | Full API access | Basic integration |
Hey, I'm Mo, founder of Open. Don't take my word for it—companies likechose Open over Freddy AI. They did it because Open works better for them. They're obsessed with their customers and don't compromise.
Automate the manual tasks, not just the answers
In addition to fully resolving support tickets, Open automates the manual tasks that slow down your team—routing, tagging, QA, and more.
Frequently asked questions
Find answers to common questions about our Freshdesk AI agent. Can't find what you're looking for? Contact our support team.
Success Stories
Impacting the lives of millions of users.
70%+ automation rates. All-time high satisfaction scores. 24/7 coverage in multiple languages.
“Open lets us deliver instant, multilingual answers to millions of customers, 24/7 — at a consistency our team could never reach alone.”
- automation
- 70%
- customers
- 55M
- CSAT
- ATH
