Use Open right in your 
Freshdesk
No migration needed. Effortless integration in under an hour. All features available from day one—not months later.
Get started in minutes
Simple setup, powerful AI. No complex training required.
Create a new user in Freshdesk
Our AI will work like any other teammate in your Freshdesk workspace.
Set the routing rules
Route 100% or 10% of your support — it's really up to you.
Monitor and iterate
Because your new AI works within Freshdesk, all of your reporting and analytics remain intact. Continuously improve with feedback and training.
Our AI vs Freddy AI
See how Open's AI engine delivers sophisticated AI that goes beyond Freddy's basic capabilities.
| Feature | Our AI (Open) | Freddy AI |
|---|---|---|
| Setup Time | Under 1 hour | +3 months |
| AI Sophistication | Advanced multi-model | Basic Freddy AI |
| Avg Automation Rate | 77% | ~40-50% |
| Multi-modal AI | Voice, Vision, Text, Files | Text only |
| AI Quality Assurance | Built-in automatic QA | Manual QA |
| Agentic Workflows | Drag-and-drop builder | Basic automation |
| AI Outbound Sequencing | WhatsApp, Phone, Email, SMS | Not available |
| Knowledge Gap Detection | Auto-detects & suggests content | Manual identification |
| Complex Query Handling | Excellent | Limited |
| Context Understanding | Deep context | Simple patterns |
| Pricing Model | Outcome-based | Per-agent + add-ons |
| Integration Depth | Full API access | Basic integration |
Hey, I'm Mo, founder of Open. Don't take my word for it—companies likechose Open over Freddy AI. They did it because Open works better for them. They're obsessed with their customers and don't compromise.
Automate the manual tasks, not just the answers
In addition to fully resolving support tickets, Open automates the manual tasks that slow down your team—routing, tagging, QA, and more.
Frequently asked questions
Find answers to common questions about our Freshdesk AI agent. Can't find what you're looking for? Contact our support team.
Impacting the lives
of millions of users.
70%+ automation rates. All-time high satisfaction scores. 24/7 coverage in multiple languages.
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