Helpdesks

Use Open directly in FreshdeskFreshdesk helpdesk

No migration. Live in under an hour.
Real resolutions — not Freddy’s suggestions.

Learn more
Works with
Zendesk
HubSpot
Intercom
Freshdesk
Salesforce
Twilio Flex

Customer Stories

Hear it straight from the teams running on Open

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Featured story
FareHarbor

How FareHarbor scaled global tour operator support with Open

FareHarbor

How TicketSwap hit an all-time high CSAT with Open

TicketSwap

How Mollie handles 250K+ businesses with full compliance

Mollie

How MoneyGram supports 55M customers across 200+ countries

MoneyGram

Why Open

Get started in minutes

Simple setup, powerful AI. No complex training required.

Create a new user in Freshdesk

Our AI will work like any other teammate in your Freshdesk workspace.

Set the routing rules

Route 100% or 10% of your support — it's really up to you.

Monitor and iterate

Because your new AI works within Freshdesk, all of your reporting and analytics remain intact. Continuously improve with feedback and training.

77%
Automation Rate
Industry-leading performance

Our AI vs Freddy AI

See how Open's AI engine delivers sophisticated AI that goes beyond Freddy's basic capabilities.

FeatureOur AI (Open)Freddy AI
Setup Time
Under 1 hour
+3 months
AI Sophistication
Advanced multi-model
Basic Freddy AI
Avg Automation Rate
77%
~40-50%
Multi-modal AI
Voice, Vision, Text, Files
Text only
AI Quality Assurance
Built-in automatic QA
Manual QA
Agentic Workflows
Drag-and-drop builder
Basic automation
AI Outbound Sequencing
WhatsApp, Phone, Email, SMS
Not available
Knowledge Gap Detection
Auto-detects & suggests content
Manual identification
Complex Query Handling
Excellent
Limited
Context Understanding
Deep context
Simple patterns
Pricing Model
Outcome-based
Per-agent + add-ons
Integration Depth
Full API access
Basic integration
Mo, Founder of Open
👋
Hey, I'm Mo, founder of Open. Don't take my word for it—companies like DeOnlineDrogist chose Open over Freddy AI. They did it because Open works better for them. They're obsessed with their customers and don't compromise.
Mo GharbatFounder & CEO, Open

Automate the manual tasks, not just the answers

In addition to fully resolving support tickets, Open automates the manual tasks that slow down your team—routing, tagging, QA, and more.

Automate support tickets quality assurance

Automatically review every support conversation for quality, compliance, and coaching opportunities. Works across all major ticketing systems.

Works with:
HubSpot
Intercom
Zendesk
Salesforce
+3
Automate Freshdesk custom fields fill up

Automatically populate Freshdesk custom fields during conversations, eliminating manual data entry for your support team.

Works with:
Freshdesk
Automate following up with a customer using voice calls

Trigger personalized voice call follow-ups based on ticket content or customer communication. AI handles the outreach automatically.

Works with:
HubSpot
Intercom
Zendesk
Salesforce
+3
Automate Slack alerts based on the customer issue or report

Send intelligent Slack notifications to the right team or channel when AI detects critical issues, high-value customers, or escalation triggers.

Works with:
HubSpot
Intercom
Zendesk
Salesforce
+3
Automate skill-based routing

Intelligently route tickets to the right team member based on ticket content, expertise required, and agent availability.

Works with:
HubSpot
Intercom
Zendesk
Salesforce
+3
Automate ticket prioritization based on its content

Automatically set ticket priority levels by analyzing urgency, customer value, and issue severity from the conversation.

Works with:
HubSpot
Intercom
Zendesk
Salesforce
+3
View all Freshdesk templates

Frequently asked questions

Find answers to common questions about our Freshdesk AI agent. Can't find what you're looking for? Contact our support team.

Freddy AI is limited to simple, pattern-based responses. Open uses advanced multi-model AI that understands context, handles complex technical queries, and provides nuanced answers that feel human.

Yes. Unlike Freddy which struggles with anything beyond simple FAQs, Open excels at complex, multi-turn conversations, technical troubleshooting, and nuanced customer issues.

Yes! We can set up Open for you in a way where you can run an A/B test and decide for yourself. Try it risk-free for 1 month.

Absolutely. You can try Open risk-free for a month with free implementation. Our team will help you get set up and see results before you commit.

Open can be set up in under an hour. It connects directly to your Freshdesk instance via API and starts resolving queries on day one using your existing help center content.

Yes. Open works across all Freshdesk channels including email tickets, live chat, phone support, and messaging—providing sophisticated AI support everywhere your customers reach out.

Yes. Since Open works as a native Freshdesk agent, all your existing reporting, analytics, and dashboards continue to work. Track AI performance alongside your human agents.

Yes. Open respects your existing Freshdesk automation rules, SLA policies, and escalation workflows. It works within your current setup without requiring reconfiguration.