AI customer support for
for mobility platforms
Your riders and drivers need help now—not in 15 minutes. Agent 5 handles trip issues, refunds, and account questions instantly while you scale. Built for platforms that move millions of people daily.
Support riders and drivers at scale
Handle the support issues that matter when people are on the move.
Trip issues and ride disputes
Wrong pickup location? Unexpected charges? Driver didn't show? Agent 5 handles complaints, processes refunds, and resolves disputes in real-time—while riders are still in the app.
Driver support and earnings questions
Drivers ask about earnings, missing trips, account access, and app issues. Agent 5 answers instantly so they can get back to driving—not waiting on hold.
Refunds and cancellations
Cancelled ride? overcharged? Agent 5 reviews the trip, applies your refund policies automatically, and processes returns instantly. No manual review for straightforward cases.
Account access and payment methods
Can't log in? Need to update your card? Agent 5 resets passwords, updates payment info, and fixes account issues—without making users wait.
Lost items and safety reports
Left phone in the car? Safety concern during a ride? Agent 5 logs lost items, connects riders with drivers, and escalates safety issues to your team immediately.
Rental extensions and damage claims
Car rental customers extend reservations, report damage, and ask about insurance coverage. Agent 5 handles the common stuff so your team focuses on complex claims.
Scale during peak demand
Rush hour, holidays, bad weather—support volume spikes 10x. Agent 5 handles the surge without slowing down. Your riders and drivers get help when they need it most.
Why mobility platforms choose Agent 5
Built for businesses where speed matters and support volume is unpredictable.
| What Matters in Mobility | Agent 5 | Traditional Support |
|---|---|---|
| Response Time | Under 10 seconds | 5-15 minutes |
| Driver Support | Instant help 24/7 | Limited hours |
| Trip Issues | Real-time resolution | Email-only, slow |
| Refund Processing | Automated with rules | Manual review required |
| Peak Hour Scaling | Unlimited capacity | Long queues |
| Language Support | 100+ languages | English + a few others |
| Lost Item Requests | Automated logging & tracking | Phone calls, spreadsheets |
| Cost per Ticket | $0.99 per resolution | $6-12 per ticket |
Questions from mobility platform operators
Straight answers about handling support at scale.
Impacting the lives
of millions of users.
70%+ automation rates. All-time high satisfaction scores. 24/7 coverage in multiple languages.
Read Customer Stories
