AI customer support for
for mobility platforms

Your riders and drivers need help now—not in 15 minutes. Agent 5 handles trip issues, refunds, and account questions instantly while you scale. Built for platforms that move millions of people daily.

See how it works for mobility
<1h to setup with our implementation experts#1 in AI benchmarksThe deepest native integration on the market
Booking.com
MoneyGram
Toters
Mollie
Viva.com
TicketSwap
FareHarbor
More.com
Indie Campers
Trunkrs
Tebi
Sunday Natural
One Car Now
KuantoKusta
IU Internationale Hochschule
Snel Een Taxi
OTO
Snoonu

Why Open

Support riders and drivers at scale

Handle the support issues that matter when people are on the move.

Trip issues and ride disputes

Wrong pickup location? Unexpected charges? Driver didn't show? Agent 5 handles complaints, processes refunds, and resolves disputes in real-time—while riders are still in the app.

Trip issues and ride disputes

Driver support and earnings questions

Drivers ask about earnings, missing trips, account access, and app issues. Agent 5 answers instantly so they can get back to driving—not waiting on hold.

Driver support and earnings questions

Refunds and cancellations

Cancelled ride? overcharged? Agent 5 reviews the trip, applies your refund policies automatically, and processes returns instantly. No manual review for straightforward cases.

Refunds and cancellations

Account access and payment methods

Can't log in? Need to update your card? Agent 5 resets passwords, updates payment info, and fixes account issues—without making users wait.

Account access and payment methods

Lost items and safety reports

Left phone in the car? Safety concern during a ride? Agent 5 logs lost items, connects riders with drivers, and escalates safety issues to your team immediately.

Lost items and safety reports

Rental extensions and damage claims

Car rental customers extend reservations, report damage, and ask about insurance coverage. Agent 5 handles the common stuff so your team focuses on complex claims.

Rental extensions and damage claims

Scale during peak demand

Rush hour, holidays, bad weather—support volume spikes 10x. Agent 5 handles the surge without slowing down. Your riders and drivers get help when they need it most.

77%
Automation Rate
During peak hours

Why mobility platforms choose Agent 5

Built for businesses where speed matters and support volume is unpredictable.

What Matters in MobilityAgent 5Traditional Support
Response Time
Under 10 seconds
5-15 minutes
Driver Support
Instant help 24/7
Limited hours
Trip Issues
Real-time resolution
Email-only, slow
Refund Processing
Automated with rules
Manual review required
Peak Hour Scaling
Unlimited capacity
Long queues
Language Support
100+ languages
English + a few others
Lost Item Requests
Automated logging & tracking
Phone calls, spreadsheets
Cost per Ticket
$0.90 per resolution
$6-12 per ticket

Questions from mobility platform operators

Straight answers about handling support at scale.

Yes. We configure separate agents or one agent with different knowledge bases for riders vs drivers. Each gets contextual support tailored to their needs—riders ask about trips, drivers ask about earnings.

Safety reports (accidents, harassment, dangerous driving) are immediately escalated to your safety team with full context. Agent 5 never delays or handles safety issues alone—it connects users to humans and logs everything for investigation.

Yes. You set the rules (trip cancelled within 5 minutes, overcharge above $10, etc.) and Agent 5 applies them consistently. Complex disputes go to your team. Simple cases get resolved immediately.

Agent 5 scales instantly. Whether you get 100 tickets or 10,000 in an hour, response time stays under 10 seconds. No queue, no hiring surge staff, no degraded experience during rush hour or bad weather.

Agent 5 logs the item, connects the rider with the driver or vehicle owner, tracks the return process, and follows up. No more lost items falling through the cracks or living in spreadsheets.

Yes. Common issues (GPS not working, payment declined, can't book a ride) are diagnosed and resolved with step-by-step guidance. Unusual technical problems get escalated to your support engineers with diagnostic details.

Most mobility platforms are live within 2-3 weeks. That includes API integration with your platform, knowledge base setup, refund rule configuration, and team training. We can move faster if needed.

Agent 5 supports 100+ languages with automatic detection. Whether your platform operates in one city or 100 countries, riders and drivers get support in their language instantly.