Helpdesks
The AI agent 
Twilio Flex doesn’t have
Production-ready voice + chat AI for Flex.
No developers, no custom code, live in minutes — not months.
Customer Stories
Hear it straight from the teams
running on Open
Why Open
Get started in minutes
No developers, no custom code, no months of building. Just AI that works.
Create the AI agent in Twilio Flex
Our AI integrates directly into your Twilio Flex contact center as a production-ready agent.
Set the routing rules
Route 100% or 10% of your support — it's really up to you.
Monitor and iterate
Seamlessly integrate with your existing technology stack, with comprehensive summaries and intelligent routing. Continuously improve with feedback.
Agent 5 vs Building Your Own
See how Agent 5 saves you months of development and gives you production-ready AI instantly.
| Feature | Agent 5 (Open) | Custom Build on Flex |
|---|---|---|
| Built-in AI Agent | Yes - Full featured | No native AI |
| Setup Complexity | 5 minutes | Build from scratch |
| AI Capabilities | Advanced multi-model | Requires custom build |
| Developer Required | No | Yes |
| Time to Deploy | Same day | Weeks/months |
| Maintenance | Fully managed | Self-maintained |
| Context Understanding | Deep context | DIY implementation |
| Ready to Use | Out of the box | Custom development |
Automate the manual tasks, not just the answers
In addition to fully resolving support tickets, Open automates the manual tasks that slow down your team—routing, tagging, QA, and more.
Frequently asked questions
Find answers to common questions about our Twilio Flex AI agent. Can't find what you're looking for? Contact our support team.
Success Stories
Impacting the lives of millions of users.
70%+ automation rates. All-time high satisfaction scores. 24/7 coverage in multiple languages.
“Open lets us deliver instant, multilingual answers to millions of customers, 24/7 — at a consistency our team could never reach alone.”
- automation
- 70%
- customers
- 55M
- CSAT
- ATH
