Automate Twilio Flex custom fields fill up with AI
Customer
AI Extracts
Fields Filled
This workflow automatically extracts relevant information from customer conversations and populates Twilio Flex task attributes in real-time. The AI identifies key data points and updates task attributes automatically.
This workflow works natively within your existing ticketing system—whether you use Twilio Flex. There's no need to migrate to a new platform or change your existing setup. Attribute data is logged directly into Flex tasks. The system integrates with your existing Flex workflows and routing logic. The AI adapts to your specific Flex configuration.
Key benefits
Eliminate manual data entry for agents
Ensure consistent attribute population
Reduce task handling time
Improve reporting accuracy
Full audit trail for compliance
Works with all Flex custom attributes
Frequently asked questions
Works with all major ticketing systems
