Helpdesks
AI-native helpdesk built for happy reps
Autopilot handles the busywork.
Your team gets back to real conversations — from anywhere.
Customer Stories
Hear it straight from the teams
running on Open
Why Open
Everything you need, built-in
Helpdesk, AI agent, workflows—unified in one platform.
Complete platform, no integrations
Built-in helpdesk, the AI engine, workflows, and observability. Everything you need in one place.
Set up in minutes
No complex integrations, no setup headaches. Just start using it.
Scale with confidence
From startup to enterprise, Open grows with you. All the features you need, no vendor lock-in.
Open vs Fragmented Tools
See how Open's all-in-one platform compares to piecing together multiple tools.
| Feature | Open (All-in-One) | Multiple Tools |
|---|---|---|
| Helpdesk Included | Built-in | Separate purchase |
| AI Agent | Agent 5 (best in class) | Limited or none |
| Workflows | Native automation | Third-party tools |
| All-in-One | Complete platform | Multiple tools |
| Setup Time | 5 minutes | Days/weeks |
| Observability | Full transparency | Limited insights |
| AI Training | Built-in with evals | Manual or none |
| Integration Needed | None | Multiple integrations |
Automate the manual tasks, not just the answers
In addition to fully resolving support tickets, Open automates the manual tasks that slow down your team—routing, tagging, QA, and more.
Frequently asked questions
Find answers to common questions about Open. Can't find what you're looking for? Contact our support team.
Success Stories
Impacting the lives of millions of users.
70%+ automation rates. All-time high satisfaction scores. 24/7 coverage in multiple languages.
“Open lets us deliver instant, multilingual answers to millions of customers, 24/7 — at a consistency our team could never reach alone.”
- automation
- 70%
- customers
- 55M
- CSAT
- ATH
