Helpdesks

AI-native helpdesk built for happy reps

Autopilot handles the busywork.
Your team gets back to real conversations — from anywhere.

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Customer Stories

Hear it straight from the teams running on Open

See all stories
Featured story
FareHarbor

How FareHarbor scaled global tour operator support with Open

FareHarbor

How TicketSwap hit an all-time high CSAT with Open

TicketSwap

How Mollie handles 250K+ businesses with full compliance

Mollie

How MoneyGram supports 55M customers across 200+ countries

MoneyGram

Why Open

Everything you need, built-in

Helpdesk, AI agent, workflows—unified in one platform.

Complete platform, no integrations

Built-in helpdesk, the AI engine, workflows, and observability. Everything you need in one place.

Complete platform, no integrations

Set up in minutes

No complex integrations, no setup headaches. Just start using it.

Set up in minutes

Scale with confidence

From startup to enterprise, Open grows with you. All the features you need, no vendor lock-in.

77%
Automation Rate
Industry-leading performance

Open vs Fragmented Tools

See how Open's all-in-one platform compares to piecing together multiple tools.

FeatureOpen (All-in-One)Multiple Tools
Helpdesk Included
Built-in
Separate purchase
AI Agent
Agent 5 (best in class)
Limited or none
Workflows
Native automation
Third-party tools
All-in-One
Complete platform
Multiple tools
Setup Time
5 minutes
Days/weeks
Observability
Full transparency
Limited insights
AI Training
Built-in with evals
Manual or none
Integration Needed
None
Multiple integrations

Automate the manual tasks, not just the answers

In addition to fully resolving support tickets, Open automates the manual tasks that slow down your team—routing, tagging, QA, and more.

Automate support tickets quality assurance

Automatically review every support conversation for quality, compliance, and coaching opportunities. Works across all major ticketing systems.

Works with:
HubSpot
Intercom
Zendesk
Salesforce
+3
Automate Open custom fields fill up

Automatically populate Open custom fields during conversations, eliminating manual data entry for your support team.

Works with:
Front
Automate following up with a customer using voice calls

Trigger personalized voice call follow-ups based on ticket content or customer communication. AI handles the outreach automatically.

Works with:
HubSpot
Intercom
Zendesk
Salesforce
+3
Automate Slack alerts based on the customer issue or report

Send intelligent Slack notifications to the right team or channel when AI detects critical issues, high-value customers, or escalation triggers.

Works with:
HubSpot
Intercom
Zendesk
Salesforce
+3
Automate skill-based routing

Intelligently route tickets to the right team member based on ticket content, expertise required, and agent availability.

Works with:
HubSpot
Intercom
Zendesk
Salesforce
+3
Automate ticket prioritization based on its content

Automatically set ticket priority levels by analyzing urgency, customer value, and issue severity from the conversation.

Works with:
HubSpot
Intercom
Zendesk
Salesforce
+3
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Frequently asked questions

Find answers to common questions about Open. Can't find what you're looking for? Contact our support team.

Open is a unified AI support platform—combining a modern helpdesk, the AI engine, intelligent workflows, observability tools, and automation in one system.

Open is built AI-first. While other platforms bolt on AI as an afterthought, Open is designed from the ground up with AI at its core, providing seamless AI-human collaboration that others can't match.

Agent 5 is the core AI engine powering Open. It's a multi-model AI agent with advanced training, observability, compliance features, and continuous learning capabilities—designed to handle complex customer conversations with human-level understanding.

Open supports all communication channels: Voice AI, web chat, email, WhatsApp, social media, SMS, and Slack. Your customers can reach you anywhere, and Agent 5 responds consistently across all channels.

Open workflows include an agentic engine for intelligent routing, outbound sequencing for proactive engagement, customer insights for data-driven decisions, and knowledge gap detection to continuously improve your support quality.

No. Open is an all-in-one platform. Everything—helpdesk, AI agent, workflows, training, observability, and compliance—is built-in and works together seamlessly. No third-party integrations needed.

Open provides full transparency into your AI agent's performance with real-time observability, detailed analytics, conversation insights, and evaluation metrics—so you always know how your AI is behaving.

Yes. While Open is a complete platform, you can also use our AI with your existing helpdesk (Zendesk, Intercom, Salesforce, etc.). But experiencing everything together in Open gives you the best results.