Qoyod serves 25,000+ businesses with accounting software for invoicing, inventory, VAT compliance, and financial reporting. When a business owner needs to understand VAT calculations before filing, they need an answer immediately.
Accounting Support at Scale
Accounting software support requires precision. A business owner preparing month-end reports needs to know why numbers do not match. A retailer processing VAT returns needs to understand the tax calculation. An e-commerce business needs to fix an invoice template before sending it to a client.
Support needs to work in Arabic and English. VAT regulations differ by country. Business practices vary across Saudi Arabia, UAE, and other markets. The software handles local currency, local tax rules, and local business workflows.
Before Open, Qoyod used HubSpot for support. Response times were slow and businesses could not get immediate help with urgent accounting questions.
Open Replaced HubSpot
Open fully replaced HubSpot and handles support across email, chat, WhatsApp, and voice. A business owner asks about VAT calculation in Arabic. The AI agent checks the invoice, explains the tax breakdown, and verifies the calculation is correct. Immediately.
Technical questions receive accurate answers: custom invoice templates, inventory discrepancies, specific financial reports. The agent understands Qoyod's features, guides users through processes, and troubleshoots issues in real-time.
Regional compliance is handled correctly. The agent understands VAT rules for different countries, e-invoicing requirements, and local tax regulations. Complex cases escalate with full context.
The Results
Open now powers Qoyod's customer support:
| Metric | Impact |
|---|---|
| Automation rate | 77% |
| Businesses served | 25,000+ |
| Channels covered | Email, chat, WhatsApp, voice |
| Previous solution | Fully replaced HubSpot |
77% automation across all channels. Business owners receive instant answers about VAT calculations instead of waiting for the next business day. The AI agent handles Arabic and English queries with equal accuracy.
The Impact
77% automation across email, chat, WhatsApp, and voice. Qoyod serves 25,000+ businesses without scaling support linearly. The AI agent handles technical accounting questions, VAT compliance, and software troubleshooting simultaneously.
For business owners managing their finances, support works reliably. Questions about VAT filing receive answers in 30 seconds. In Arabic or English. Complete the filing on time.
