Product
Companion — support ops on autopilot
A Claude-level experience to manage Open, with more than 200 actions at its fingertips.
Companion
Hey Mo.
you have drafts ready to ship.
Recent
Six specialized skills
One chat. Every job a support ops lead actually does.
Companion isn't a search box. It reasons, plans, edits, and ships — with you in the loop on every step.
Automation strategist
Ask why a metric moved. Companion analyses handoff reasons, trends, and root causes — instruction changes, knowledge gaps, integration errors — and links the sessions that prove it.
Training expert
Edit AI instructions in chat with inline diffs you accept or reject. Create, publish, manage folders, and roll any change back with a full version history.
Session investigator
Paste a ticket number, get the full reasoning trace — every step, tool call, citation, and the precise reason the AI handed off.
Workflow operator
Spin up workflows, manage voice agents, run integration troubleshooting for Zendesk, HubSpot, Intercom, Slack — and 140+ other operational tools.
Live test driver
Launch a real customer-side widget next to the chat. Companion reads the transcript and recommends concrete training fixes.
Audit & rollback
Every change appears as a card in the conversation. Multi-file edits collapse into a tabbed card. Companion has access to audit logs.
What Companion can do
A senior support ops expert, in a chat.
Six specialized skills, 140+ tools, full workspace context — all reached from a single conversation.
Customer Stories
Hear it straight from the teams
running on Open
Frequently asked questions
Everything teams ask before they roll Companion out.
Success Stories
Impacting the lives of millions of users.
70%+ automation rates. All-time high satisfaction scores. 24/7 coverage in multiple languages.
“Open lets us deliver instant, multilingual answers to millions of customers, 24/7 — at a consistency our team could never reach alone.”
- automation
- 70%
- customers
- 55M
- CSAT
- ATH
