Automate following up with a customer using voice calls with AI

Ticket

AI Triggers

Voice Call

This workflow automatically triggers voice call follow-ups when tickets require personal attention. The AI analyzes ticket content, customer sentiment, and urgency to determine when a phone call would resolve the issue faster than text-based communication. It schedules calls at optimal times and prepares agents with full context.

This workflow works natively within your existing ticketing system—whether you use HubSpot, Intercom, Zendesk, Salesforce, Freshdesk, Twilio Flex, or Front. There's no need to migrate to a new platform or change your existing setup. Call scheduling and outcomes are sent to your preferred tools—calendar invites, Slack notifications, or CRM task creation. The agentic workflow integrates with your phone system and automatically logs call summaries back into tickets.

Key benefits

Resolve complex issues faster with voice

Optimal call timing based on customer timezone

Agents get full context before calling

Automatic call logging and summaries

Improve customer satisfaction scores

No manual scheduling required

Seeing is believing

Get a personalized demo with Mo and see this automation in action. We'll walk you through exactly how it works with your ticketing system, answer your questions, and show you the ROI within 15 minutes.