The $2 million guarantee.

Apply once and you're protected for your entire first 120 days. If Open isn't working for you, we refund every dollar of Open spend — up to $2M back, no questions asked.

Apply now

Trusted by support teams running on Open

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See it in action

The agent we'd bet $2M on.

Open resolves real customer conversations end-to-end across every channel — voice, chat, email, WhatsApp, social.

The program

Love Open, or get every dollar back.

One program. One promise. Apply once and you're protected for your entire first 120 days.

Refund Guarantee

$2 millionrefund cap

If Open isn't the best AI agent your team has ever used, we refund every dollar.

You don't have to justify it. You don't have to hit a number. If you're not 100% satisfied within your first 120 days, tell us once and the refund hits your bank account.

Learn more

Eligibility

  • New Open customers
  • Apply within your first 120 days of subscription
  • Run Open on at least 500 paid conversations

How the refund flows

  1. 01
    Apply
    Submit a 30-second application. We confirm enrollment by email.
  2. 02
    Run Open in production
    Use Open on real customer traffic for up to 120 days. No metrics to hit.
  3. 03
    Refund, no questions
    Not 100% satisfied? Tell us once and we wire every dollar of Open spend back, up to $2M.

See the full Refund Guarantee Terms & Conditions for refund mechanics, payout timing, and eligibility specifics.

FAQ

Plain-English answers.

No legalese here — just how the guarantee actually works in practice.

The day your paid Open subscription goes live. Trial conversations and pre-production sandboxing don't count toward the 120 days.

Anything. You don't need to justify the refund or hit a specific metric. If you tell us within the first 120 days that Open isn't working for you, we refund every dollar of Open spend — no questions asked.

No. The Refund Guarantee is purely satisfaction-based. There's no automation rate to clear, no CSAT bar to beat, no numbers to argue about. If you're not happy, you're refunded.

Every dollar of Open spend within the 120-day window — software, per-resolution charges, and any implementation or training fees billed by Open. Capped at $2 million per customer.

Within 30 days of your refund request. Wired as cash, no clawbacks, no “but actually” clauses.

Reach out to your Open account team. We review eligibility case-by-case for customers transitioning off Early Stage or promotional plans, or for accounts with non-standard contract terms.

Customer Stories

Hear it straight from the teams running on Open

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