The $2 million guarantee.

Apply once and you're protected for your entire first 120 days. If Open isn't working for you, we refund every dollar of Open spend — up to $2M back, no questions asked.

Learn more

Book a 15-minute call with our team — we'll walk you through how the guarantee works and how to qualify.

Trusted by support teams running on Open

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See it in action

The agent we'd bet $2M on.

Open resolves real customer conversations end-to-end across every channel — voice, chat, email, WhatsApp, social.

The program

Love Open, or get every dollar back.

One program. One promise. Apply once and you're protected for your entire first 120 days.

Refund Guarantee

$2 millionrefund cap

If Open isn't the best AI agent your team has ever used, we refund every dollar.

You don't have to justify it. You don't have to hit a number. If you're not 100% satisfied within your first 120 days, tell us once and the refund hits your bank account.

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Eligibility

  • New Open customers
  • Apply within your first 120 days of subscription
  • Run Open on at least 500 paid conversations

How the refund flows

  1. 01
    Apply
    Submit a 30-second application. We confirm enrollment by email.
  2. 02
    Run Open in production
    Use Open on real customer traffic for up to 120 days. No metrics to hit.
  3. 03
    Refund, no questions
    Not 100% satisfied? Tell us once and we wire every dollar of Open spend back, up to $2M.

See the full Refund Guarantee Terms & Conditions for refund mechanics, payout timing, and eligibility specifics.

FAQ

Plain-English answers.

No legalese here — just how the guarantee actually works in practice.

Customer Stories

Hear it straight from the teams running on Open

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