How long does setup take?

Setup takes under 15 minutes. Simply connect your ticketing system, configure your quality criteria, and the AI starts reviewing conversations immediately.

What are the requirements?

You need an active account with one of the supported ticketing systems. No technical setup or API knowledge required—the integration is handled automatically.

Can I customize the evaluation criteria?

Yes. You can define custom quality criteria, compliance rules, and scoring weights through the agentic workflow builder. The AI adapts to your specific standards.

Is customer data secure?

Yes. All data is encrypted in transit and at rest. Conversations are processed securely and never stored beyond what's needed for analysis.

AI phone calls for customer surveys

Survey Trigger

AI Calls

Feedback Collected

This workflow conducts customer satisfaction surveys via automated phone calls. The AI calls customers at optimal times, asks survey questions naturally, probes for detailed feedback, and records responses. It adapts questions based on customer responses and escalates negative feedback immediately.

This workflow works natively within your existing ticketing system—whether you use HubSpot, Intercom, Zendesk, Salesforce, Freshdesk, Twilio Flex, or Front. There's no need to migrate to a new platform or change your existing setup. Survey responses are sent to your analytics platform, CRM, or data warehouse. NPS scores, satisfaction ratings, and verbatim feedback are logged for analysis. The AI detects urgent issues and creates follow-up tickets automatically.

Key benefits

Increase survey response rates dramatically

Gather richer feedback than email surveys

Detect and escalate detractors immediately

Conduct surveys at scale without staff

Adapt questions based on responses

Track NPS and CSAT trends automatically

Seeing is believing

Get a personalized demo with Mo and see this automation in action. We'll walk you through exactly how it works with your ticketing system, answer your questions, and show you the ROI within 15 minutes.