How long does setup take?

Setup takes under 15 minutes. Simply connect your ticketing system, configure your quality criteria, and the AI starts reviewing conversations immediately.

What are the requirements?

You need an active account with one of the supported ticketing systems. No technical setup or API knowledge required—the integration is handled automatically.

Can I customize the evaluation criteria?

Yes. You can define custom quality criteria, compliance rules, and scoring weights through the agentic workflow builder. The AI adapts to your specific standards.

Is customer data secure?

Yes. All data is encrypted in transit and at rest. Conversations are processed securely and never stored beyond what's needed for analysis.

Automate requesting review only when the customer is happy with AI

Happy Customer

AI Detects

Request Review

This workflow intelligently requests reviews only after positive customer interactions. The AI analyzes conversation sentiment, resolution quality, and customer satisfaction signals to determine the optimal moment to ask for a review. It never requests reviews after negative experiences, protecting your public ratings and customer relationships.

This workflow works natively within your existing ticketing system—whether you use HubSpot, Intercom, Zendesk, Salesforce, Freshdesk, Twilio Flex, or Front. There's no need to migrate to a new platform or change your existing setup. Review requests are sent via email, SMS, or in-app messaging at the perfect timing. Request campaigns and response rates are tracked in your analytics tools. The system learns which customers are most likely to leave reviews and optimizes request timing accordingly.

Key benefits

Only ask happy customers for reviews

Improve review ratings significantly

Increase review response rates

Protect brand reputation

Automate entire review collection process

Learn optimal timing from response patterns

Seeing is believing

Get a personalized demo with Mo and see this automation in action. We'll walk you through exactly how it works with your ticketing system, answer your questions, and show you the ROI within 15 minutes.