This workflow automatically responds to Trustpilot reviews with personalized, on-brand replies. The AI reads each review, understands the sentiment and specific feedback, and crafts an appropriate response that addresses customer concerns while maintaining your brand voice. It handles both positive reviews (thanking and reinforcing) and negative reviews (acknowledging and offering solutions).
This workflow works natively within your existing ticketing system—whether you use HubSpot, Intercom, Zendesk, Salesforce, Freshdesk, Twilio Flex, or Front. There's no need to migrate to a new platform or change your existing setup. Review responses can be sent automatically or queued for approval based on sentiment and content. Response drafts, approval workflows, and published replies are logged to Slack, email, or your review management dashboard. The AI learns your brand voice and response patterns to maintain consistency.
