Multilingual support without the routing headache. The AI auto-detects the language of every inbound ticket, chat message, and email, tags the conversation, and routes it to a native-speaking agent or replies directly in the customer's language. Works across 100+ languages including dialect variants (Brazilian Portuguese vs European Portuguese, Latin American Spanish vs European Spanish, simplified vs traditional Chinese).
This workflow works natively within your existing ticketing system—whether you use HubSpot, Intercom, Zendesk, Salesforce, Freshdesk, Twilio Flex, or Front. There's no need to migrate to a new platform or change your existing setup. When a native speaker isn't available, the AI replies in the customer's language using your knowledge base, while CC'ing your existing team in their language for oversight. Translation quality is measured per language pair and per intent, so you know where the AI is strong and where humans should step in. Per-language CSAT, FRT, and resolution rate are tracked separately.
