Open.cx vs Dixa
Open.cx and Dixa, side by side across AI, pricing, channels, security, and seven more categories.
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Open.cx
RecommendedAn AI layer that runs on top of the helpdesk you already use, or works as its own. It resolves tickets across every channel on its own.
Best for High-volume teams (5,000+ tickets/mo) that want automation without switching helpdesks.
2024 (YC W24) · San Francisco, USA
Dixa
Agentic customer service platform for ecommerce. AI agent (Mim), routing, Team Hub, Discover analytics/QA.
Best for Ecommerce and DTC brands at mid-market scale.
2015 · Copenhagen, Denmark (+ London).
Claimed: from the vendor, not independently verified.
3rd-party: sourced elsewhere, not on the vendor's site.
Everything else: from the vendor's own pages and verifiable.
Pricing
List prices, seat rules, trials, and pricing transparency.
- Pricing model
- Open.cxPer resolution. No seat, setup, or per-message fees.
- DixaPer-agent/mo plus usage add-ons (Mim per conversation, voice per minute).
- Free plan
- Open.cxNo
- DixaNo
- Free trial / guarantee
- Open.cx30-day pilot, then a 120-day money-back guarantee (every dollar of Open spend, up to $2M)
- DixaNot offered publicly (book demo).
- Price
- Open.cx$0.90 per resolution · $0.75 per resolution (higher volume) · Custom (100K+ resolutions/mo)
- DixaEUR 89/agent/mo (Growth, monthly). About EUR 71 annual. · EUR 139/agent/mo (Ultimate, monthly). · EUR 179/agent/mo (Prime, monthly).
- Seat minimum
- Open.cxNone. Unlimited seats.
- Dixa7-seat minimum cited.
- Unlimited agents
- Open.cxYes. Every seat is free.
- DixaNo. Priced per seat.
- Implementation fee
- Open.cxNone
- DixaNot disclosed.
- Transparency
- Open.cxHigh. Tiered pricing published.
- DixaPartial. Base tiers public, add-ons in overage list, contracted rates via sales.
- Pricing last verified
- Open.cx2026-06-02
- Dixa2026-06-02 (overage list effective Oct 15 2025).
Channels
Where each tool can talk to customers.
- Open.cxNative
- DixaNative
- Live chat
- Open.cxNative (web widget)
- DixaNative
- In-app messenger
- Open.cxNative (web, React, Vue)
- DixaNative (Dixa Messenger).
- Voice
- Open.cxNative (hosted numbers in 100+ countries), inbound and outbound, or bring your own carrier via SIP
- DixaNative (VoIP, browser-based).
- SMS
- Open.cxNative
- DixaNative
- Open.cxNative (WhatsApp Business)
- DixaNative
- Social
- Open.cxNative (Instagram, Facebook Messenger, X/Twitter)
- DixaNative. Messenger, Instagram DM, Trustpilot.
- Unified inbox
- Open.cxNative, and syncs with Zendesk, Intercom, Front, Gorgias
- DixaNative. Team Hub (12 channels).
Voice & Telephony
Native voice vs telephony integrations.
- Native vs via integration
- Open.cxNative numbers in 100+ countries, or bring your own carrier (SIP)
- DixaNative VoIP. Browser-based, included all plans.
- Voice AI / transcription
- Open.cxYes. Real-time transcripts in the inbox.
- DixaYes. Auto-transcribed, searchable, feeds Auto QA. Paid add-on.
- Telephony billed separately
- Open.cxCarrier minutes at cost (<$0.10 per resolution); no per-minute fee
- DixaYes. Inbound EUR 0.02/min, outbound EUR 0.05–0.57/min, BYOC EUR 0.02/min.
AI & Automation
Autonomous resolution, agentic actions, models, and how AI is priced.
- Autonomous AI agent
- Open.cxYes. Autopilot resolves tickets end to end on its own, across every channel.
- DixaYes. Mim (built in-house 2023, OpenAI GPT) resolves end-to-end across chat, email, WhatsApp, Messenger, Instagram, SMS.
- Copilot / Assist mode
- Open.cxYes. Drafts replies for an agent to review and send (Assist).
- DixaYes. AI Co-Pilot: smart drafts, summaries, suggested tags/actions, translation, auto-tagging.
- Claimed automation rate
- Open.cx77% average automation; up to 80% (Trunkrs)(claimed)source
- DixaUp to 80% containment. Tink 59% email, Smartphonehoesjes 82% live chat.(claimed)source
- AI channel coverage
- Open.cxChat, email, voice, WhatsApp, SMS, Slack, social
- DixaChat, email, WhatsApp, Messenger, Instagram DM, SMS. Voice AI preview Q3 2026.
- Agentic actions (API) vs answer-only
- Open.cxTakes real actions through your APIs, like processing a refund or updating an order.
- DixaActions via API. Refunds, cancellations, returns, address updates via Shopify/Magento.
- Knowledge sources
- Open.cxHelp Center, websites, and 28+ connected tools (Zendesk, Notion, Shopify, Slack, and more)
- DixaKB articles, website content, policy documents, customer-uploaded PDFs.
- Underlying model
- Open.cxAgent 5, its own model. Claims 95%+ accuracy and a 0% hallucination rate.(claimed)source
- DixaOpenAI GPT (version not named).
- Trains on past tickets
- Open.cxYes. Learns from your resolved tickets, and you can roll back if a change misfires.
- DixaNot disclosed. Learns from KB, not explicitly historical tickets.
- Pre-deploy simulation / sandbox
- Open.cxYes. Sandbox mode lets you test full workflows against a demo environment before you go live.
- DixaNot disclosed.
- Multilingual
- Open.cxYes. 100+ languages, with an auto-translated help center.
- DixaYes. Dozens of languages. KB 30+ languages.
- Runs on your existing helpdesk vs native-only
- Open.cxBoth. Add it on top of the helpdesk you already run, or use it as your own inbox. Works with Zendesk, Intercom, Front, Freshdesk, Gorgias, Salesforce, HubSpot, Dynamics 365, Twilio Flex, and Creatio.
- DixaNative only.
- AI pricing model
- Open.cxPer resolution, so you pay for outcomes. Escalations to a human are free.
- DixaUsage-based add-on: per conversation (Mim), per agent/mo (Co-Pilot).
- AI unit price
- Open.cx$0.75–$0.90 per resolution; lower at higher volume, custom above 100K/mo
- DixaMim EUR 0.60/conversation. Auto QA EUR 0.07/conversation.
- Copilot / Assist price
- Open.cxIncluded free, with no separate copilot fee.
- DixaAI Co-Pilot EUR 47/agent/mo (overage rate).
Security & Compliance
Certifications, data residency, and access controls.
- SOC 2 Type II
- Open.cxSOC 2 Type II
- DixaSOC 2 Type I (Q4 2023) and Type II (Feb 2024).
- GDPR
- Open.cxYes. EU-resident, TLS 1.3 and AES-256, tenant-isolated, with automatic PII redaction.
- DixaYes. DPA, DPO, right-to-be-forgotten anonymization.
- SSO / SAML
- Open.cxYes. SAML and OIDC (Okta, Entra, Google, or any IdP); SCIM. Enterprise plan.
- DixaPaid add-on (EUR 8/agent/mo). Included in Prime plan.
- Data residency
- Open.cxEU. Storage in Frankfurt, AI processing in Sweden; all sub-processors EU-based.
- DixaEU on AWS Ireland, backup in second EU location. No customer-selectable regions.
Integrations
Marketplace breadth, APIs, and developer tooling.
- Marketplace / integrations (approx.)
- Open.cx~40 integrations + 28 data sources (Notion, BigQuery, Snowflake, Slack, and more), plus Zapier
- DixaCount not disclosed. Categories: ecommerce, CRM, WFM, marketing, chatbot/AI, surveys, logistics.
- Shopify depth
- Open.cxReads Shopify orders, products, and customers (read-only)
- DixaDeep native. Bidirectional: view orders, refunds, cancellations, shipping. Mim queries live data, multi-store.
- Open / public API
- Open.cxYes. REST API (~30 resource areas) with webhooks and scoped keys.
- DixaYes. Open API, docs at docs.dixa.io.
- Developer SDK / MCP
- Open.cxReact widget SDK (npm) plus a headless variant; MCP server (140+ tools) for Claude, Cursor, and VS Code; REST API and webhooks.
- DixaNot disclosed (API docs referenced, SDK not explicit).
Automation & Workflows
Builders, triggers, routing, and SLAs.
- Workflow builder
- Open.cxYes. Visual builder with 50+ prebuilt templates (API in beta).
- DixaYes. No-code Flow Builder / Automation Builder.
- Triggers / automations
- Open.cxYes. Per-channel automation, topic routing, office hours.
- DixaYes. Trigger-based on live data (Shopify status). SLA breach triggers plus webhooks (Q1 2026).
- Routing
- Open.cxYes. AI topic classification, VIP/segment, frustration and low-confidence triggers, office-hours-aware.
- DixaYes. Skills-based, VIP prioritization, overflow/failover, multi-brand. All plans.
- Macros / canned responses
- Open.cxYes. Macros that can trigger workflows.
- DixaMacros listed as Ultimate and Prime feature.
- SLA management
- Open.cxYes. SLA tracking and breach analytics.
- DixaYes. SLA monitoring. Breach automation plus webhooks (Q1 2026).
Collaboration
How support teams work a queue together.
- Internal notes
- Open.cxYes. Also posts notes into Intercom, Front, and Zendesk.
- DixaNot disclosed (not explicitly described).
- Collision detection
- Open.cxYes. Warns when teammates are on the same conversation.
- DixaNot disclosed.
- Side conversations
- Open.cxYes. Side conversations, internal notes, and @mentions.
- DixaNot disclosed.
- Shared inbox
- Open.cxYes. Unified threads across channels.
- DixaNative. Team Hub unified queue.
Self-Service & Knowledge
Knowledge base, help center, and deflection.
- Knowledge base
- Open.cxYes. Help Center with categories, versioning, and access controls.
- DixaYes. AI-powered KB, internal and external, 30+ languages.
- Help center
- Open.cxYes. Custom domain and branding.
- DixaYes. Branded portal, AI search, custom domain. Up to 30% deflection claim.(claimed)source
- Community forum
- Open.cxNo. (Can use forum content as a knowledge source.)
- DixaNot offered
- AI answers from knowledge base
- Open.cxYes. Cites articles and writes new ones from resolved tickets.
- DixaYes. Mim and Co-Pilot draw from KB. AI search surfaces articles.
Reporting & Analytics
Dashboards, custom reports, and CSAT.
- Dashboards
- Open.cxYes. Handoff, SLA, CSAT, and customer-insights dashboards.
- DixaYes. Real-time queue/agent/channel dashboards with drill-down.
- Custom reports
- Open.cxYes. Custom dashboards (Metabase) and natural-language queries.
- DixaAdvanced Insights paid add-on (EUR 35/agent/mo).
- Included in lowest tier
- Open.cxEverything's included. No feature tiers.
- DixaReal-time dashboards plus standard analytics in Growth. Advanced Insights add-on.
- CSAT surveys
- Open.cxYes. Post-conversation, across 8 channels.
- DixaYes. CSAT and NPS (Growth feature). AI Satisfaction Insights (Q1 2026).
Onboarding & Support
Implementation, CSM tiers, and partners.
- Onboarding
- Open.cxWhite-glove. A named team runs your setup. Self-serve quickstart too.
- DixaDedicated implementation (2-4 weeks), KB migration, integration setup, training, no-dev config.
- Support channels
- Open.cx24/7, included
- DixaHelp Center, API docs, status page, release notes. Direct channel not specified.
- Dedicated CSM
- Open.cxYes. A named team owns your deployment end to end.
- DixaIncluded from day one (implementation, optimization, reviews). Threshold not disclosed.(claimed)source
- Implementation partners
- Open.cxYes. Partner and reseller program.
- DixaCo-sell partners: DigitalGenius, Ada AI. Woolman (Shopify Platinum).
Frequently asked questions
Powered by Open.cx
Open.cx works with Dixa, or replaces it
Open.cx resolves tickets end to end across chat, email, voice, and WhatsApp. Run it as an AI layer on top of Dixa, or as your whole helpdesk. You pay per resolution, escalations to a human are free, seats are unlimited, and there's a 120-day money-back guarantee.