Open.cx vs Gorgias
Open.cx and Gorgias, side by side across AI, pricing, channels, security, and seven more categories.
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Open.cx
RecommendedAn AI layer that runs on top of the helpdesk you already use, or works as its own. It resolves tickets across every channel on its own.
Best for High-volume teams (5,000+ tickets/mo) that want automation without switching helpdesks.
2024 (YC W24) · San Francisco, USA
Gorgias
Helpdesk and AI agent aimed at driving sales. Ecommerce-native (Shopify).
Best for Ecommerce brands, especially Shopify.
2015 · Paris, France (plus San Francisco).
Claimed: from the vendor, not independently verified.
3rd-party: sourced elsewhere, not on the vendor's site.
Everything else: from the vendor's own pages and verifiable.
Pricing
List prices, seat rules, trials, and pricing transparency.
- Pricing model
- Open.cxPer resolution. No seat, setup, or per-message fees.
- GorgiasTicket-volume-based (not per-seat) plus AI per resolution.
- Free plan
- Open.cxNo
- GorgiasNo
- Free trial / guarantee
- Open.cx30-day pilot, then a 120-day money-back guarantee (every dollar of Open spend, up to $2M)
- Gorgias7 days, no payment.
- Price
- Open.cx$0.90 per resolution · $0.75 per resolution (higher volume) · Custom (100K+ resolutions/mo)
- GorgiasStarter $10/mo (50 tickets, 3 seats); Basic $60/mo (300 tickets). · Pro $360/mo (2,000 tickets); Advanced $900/mo (5,000). · Enterprise custom (5,000+ tickets).
- Seat minimum
- Open.cxNone. Unlimited seats.
- GorgiasNone. Starter 3 seats; others up to 500.
- Unlimited agents
- Open.cxYes. Every seat is free.
- GorgiasNo. Starter 3; others up to 500.
- Implementation fee
- Open.cxNone
- GorgiasNot disclosed (enterprise includes implementation).
- Transparency
- Open.cxHigh. Tiered pricing published.
- GorgiasStarter to Advanced public; Enterprise custom.
- Pricing last verified
- Open.cx2026-06-02
- Gorgias2026-06-02
Channels
Where each tool can talk to customers.
- Open.cxNative
- GorgiasNative
- Live chat
- Open.cxNative (web widget)
- GorgiasNative
- In-app messenger
- Open.cxNative (web, React, Vue)
- GorgiasNative (Shopify widget, no code).
- Voice
- Open.cxNative (hosted numbers in 100+ countries), inbound and outbound, or bring your own carrier via SIP
- GorgiasNative (add-on, $0.40–1.20/ticket).
- SMS
- Open.cxNative
- GorgiasNative (add-on, $0.41–0.80/ticket).
- Open.cxNative (WhatsApp Business)
- GorgiasNative (free to add; billable tickets).
- Social
- Open.cxNative (Instagram, Facebook Messenger, X/Twitter)
- GorgiasNative (Instagram, Facebook).
- Unified inbox
- Open.cxNative, and syncs with Zendesk, Intercom, Front, Gorgias
- GorgiasNative
Voice & Telephony
Native voice vs telephony integrations.
- Native vs via integration
- Open.cxNative numbers in 100+ countries, or bring your own carrier (SIP)
- GorgiasNative. Gorgias Voice add-on; IVR, queues, call flows.
- Voice AI / transcription
- Open.cxYes. Real-time transcripts in the inbox.
- GorgiasYes. Voicemails and recorded calls; transcripts on tickets.
- Telephony billed separately
- Open.cxCarrier minutes at cost (<$0.10 per resolution); no per-minute fee
- GorgiasYes. $0.40–1.20/ticket, not in base plan.
AI & Automation
Autonomous resolution, agentic actions, models, and how AI is priced.
- Autonomous AI agent
- Open.cxYes. Autopilot resolves tickets end to end on its own, across every channel.
- GorgiasYes. AI Agent (Support Agent and Shopping Assistant).
- Copilot / Assist mode
- Open.cxYes. Drafts replies for an agent to review and send (Assist).
- GorgiasAI Coaching (real-time tips). No separate Copilot product.
- Claimed automation rate
- Open.cx77% average automation; up to 80% (Trunkrs)(claimed)source
- Gorgias60% resolved instantly; enterprise '50% in 50 days' guarantee.(claimed)source
- AI channel coverage
- Open.cxChat, email, voice, WhatsApp, SMS, Slack, social
- GorgiasEmail, live chat, SMS. WhatsApp and social via rules (AI not confirmed).
- Agentic actions (API) vs answer-only
- Open.cxTakes real actions through your APIs, like processing a refund or updating an order.
- GorgiasActions-capable. Cancels, returns, subscriptions, refunds and discounts via connected apps.
- Knowledge sources
- Open.cxHelp Center, websites, and 28+ connected tools (Zendesk, Notion, Shopify, Slack, and more)
- GorgiasShopify order and customer data, store content, Help Center, custom URLs and docs, Guidance.
- Underlying model
- Open.cxAgent 5, its own model. Claims 95%+ accuracy and a 0% hallucination rate.(claimed)source
- GorgiasOpenAI, Anthropic, internally fine-tuned.
- Trains on past tickets
- Open.cxYes. Learns from your resolved tickets, and you can roll back if a change misfires.
- GorgiasNo. Ticket data does not train LLMs; per-ticket feedback coaching.
- Pre-deploy simulation / sandbox
- Open.cxYes. Sandbox mode lets you test full workflows against a demo environment before you go live.
- GorgiasYes. Test conversations (new vs. returning) across channels.
- Multilingual
- Open.cxYes. 100+ languages, with an auto-translated help center.
- GorgiasYes. Any LLM-supported language, auto-detect.
- Runs on your existing helpdesk vs native-only
- Open.cxBoth. Add it on top of the helpdesk you already run, or use it as your own inbox. Works with Zendesk, Intercom, Front, Freshdesk, Gorgias, Salesforce, HubSpot, Dynamics 365, Twilio Flex, and Creatio.
- GorgiasNative only.
- AI pricing model
- Open.cxPer resolution, so you pay for outcomes. Escalations to a human are free.
- GorgiasOutcome-based. Per resolved automated conversation; handoffs not billed.
- AI unit price
- Open.cx$0.75–$0.90 per resolution; lower at higher volume, custom above 100K/mo
- Gorgias$1.00/resolved (monthly); $0.90 (annual); overage $1.50.
- Copilot / Assist price
- Open.cxIncluded free, with no separate copilot fee.
- GorgiasNo separate price (coaching included).
Security & Compliance
Certifications, data residency, and access controls.
- SOC 2 Type II
- Open.cxSOC 2 Type II
- GorgiasSOC 2 Type II (since 2020).
- GDPR
- Open.cxYes. EU-resident, TLS 1.3 and AES-256, tenant-isolated, with automatic PII redaction.
- GorgiasYes. DPA; EU data on EU GCP servers.
- HIPAA / PCI
- Open.cxHIPAA- and PCI-ready(claimed)source
- GorgiasSupported (enterprise compliance feature).
- SSO / SAML
- Open.cxYes. SAML and OIDC (Okta, Entra, Google, or any IdP); SCIM. Enterprise plan.
- GorgiasSSO (Google, MS365); SAML enterprise; 2FA.
- Data residency
- Open.cxEU. Storage in Frankfurt, AI processing in Sweden; all sub-processors EU-based.
- GorgiasEU data on EU GCP; broader options not disclosed.
Integrations
Marketplace breadth, APIs, and developer tooling.
- Marketplace / integrations (approx.)
- Open.cx~40 integrations + 28 data sources (Notion, BigQuery, Snowflake, Slack, and more), plus Zapier
- Gorgias100+ marketplace; 300+ on features page (incl. Recharge, Klaviyo, Yotpo).
- Shopify depth
- Open.cxReads Shopify orders, products, and customers (read-only)
- GorgiasDeep native. Order history, profiles, catalogs, tags; Shopify and Plus; AI reads live data and actions orders.
- Open / public API
- Open.cxYes. REST API (~30 resource areas) with webhooks and scoped keys.
- GorgiasYes. REST API on all Helpdesk plans; Basic Auth; Postman.
- Developer SDK / MCP
- Open.cxReact widget SDK (npm) plus a headless variant; MCP server (140+ tools) for Claude, Cursor, and VS Code; REST API and webhooks.
- GorgiasNo official SDK; developers.gorgias.com API reference.
Automation & Workflows
Builders, triggers, routing, and SLAs.
- Workflow builder
- Open.cxYes. Visual builder with 50+ prebuilt templates (API in beta).
- GorgiasYes. Rules engine (auto-assign, tag, close, respond).
- Triggers / automations
- Open.cxYes. Per-channel automation, topic routing, office hours.
- GorgiasYes. Event-based Rules (creation, reply, tags, channel, keywords).
- Routing
- Open.cxYes. AI topic classification, VIP/segment, frustration and low-confidence triggers, office-hours-aware.
- GorgiasYes. Auto-assign plus AI-assisted routing.
- Macros / canned responses
- Open.cxYes. Macros that can trigger workflows.
- GorgiasYes. Macros (AI-sorted), all plans.
- SLA management
- Open.cxYes. SLA tracking and breach analytics.
- GorgiasYes. All plans, per channel; SLA report; business-hours pause.
Collaboration
How support teams work a queue together.
- Internal notes
- Open.cxYes. Also posts notes into Intercom, Front, and Zendesk.
- GorgiasYes. @-mentions, permanent.
- Collision detection
- Open.cxYes. Warns when teammates are on the same conversation.
- GorgiasYes. Banner when another agent is viewing or editing.
- Side conversations
- Open.cxYes. Side conversations, internal notes, and @mentions.
- GorgiasNot disclosed
- Shared inbox
- Open.cxYes. Unified threads across channels.
- GorgiasYes. Unified inbox.
Self-Service & Knowledge
Knowledge base, help center, and deflection.
- Knowledge base
- Open.cxYes. Help Center with categories, versioning, and access controls.
- GorgiasYes. Help Center on all plans, Shopify-embeddable.
- Help center
- Open.cxYes. Custom domain and branding.
- GorgiasYes. External and internal KB.
- Community forum
- Open.cxNo. (Can use forum content as a knowledge source.)
- GorgiasGorgias Community is product updates, not a peer-support forum.
- AI answers from knowledge base
- Open.cxYes. Cites articles and writes new ones from resolved tickets.
- GorgiasYes. AI Agent uses Help Center; Article Recommendations (Automation add-on).
Reporting & Analytics
Dashboards, custom reports, and CSAT.
- Dashboards
- Open.cxYes. Handoff, SLA, CSAT, and customer-insights dashboards.
- GorgiasYes. 70+ metrics, up to 10 dashboards x 20 charts.
- Custom reports
- Open.cxYes. Custom dashboards (Metabase) and natural-language queries.
- GorgiasYes. Filterable, revenue attribution, AI analytics.
- Included in lowest tier
- Open.cxEverything's included. No feature tiers.
- GorgiasReporting on all plans; Pro adds live monitoring plus revenue stats.
- CSAT surveys
- Open.cxYes. Post-conversation, across 8 channels.
- GorgiasYes. CSAT 2.0; Simplesat and Surveywell integrations.
Onboarding & Support
Implementation, CSM tiers, and partners.
- Onboarding
- Open.cxWhite-glove. A named team runs your setup. Self-serve quickstart too.
- GorgiasSelf-serve (Starter, Basic); guided implementation (Enterprise); '50% in 50 days' guarantee.
- Support channels
- Open.cx24/7, included
- GorgiasEmail and chat; tiered by revenue (Standard up to $3M, Specialist $3–20M, Dedicated $20M+).
- Dedicated CSM
- Open.cxYes. A named team owns your deployment end to end.
- GorgiasYes. Dedicated CSM at $20M+ tier.
- Implementation partners
- Open.cxYes. Partner and reseller program.
- GorgiasYes. App Partner program plus agencies.
Frequently asked questions
Powered by Open.cx
Open.cx works with Gorgias, or replaces it
Open.cx resolves tickets end to end across chat, email, voice, and WhatsApp. Run it as an AI layer on top of Gorgias, or as your whole helpdesk. You pay per resolution, escalations to a human are free, seats are unlimited, and there's a 120-day money-back guarantee.