Gorgias vs Re:amaze
Gorgias and Re:amaze, side by side across AI, pricing, channels, security, and seven more categories. We pull every figure from public sources and don’t pick a winner.
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Gorgias
Helpdesk and AI agent aimed at driving sales. Ecommerce-native (Shopify).
Best for Ecommerce brands, especially Shopify.
2015 · Paris, France (plus San Francisco).
Re:amaze
Unified helpdesk, live chat, and AI for ecommerce.
Best for Ecommerce merchants (Shopify, BigCommerce, WooCommerce) and SMB online businesses.
2012 · San Jose, California.
Claimed: from the vendor, not independently verified.
3rd-party: sourced elsewhere, not on the vendor's site.
Everything else: from the vendor's own pages and verifiable.
Pricing
List prices, seat rules, trials, and pricing transparency.
- Pricing model
- GorgiasTicket-volume-based (not per-seat) plus AI per resolution.
- Re:amazePer agent/mo (Basic, Pro, Plus) plus flat Starter tier (unlimited agents, conversation cap).
- Free plan
- GorgiasNo
- Re:amazeNo
- Free trial / guarantee
- Gorgias7 days, no payment.
- Re:amaze14 days (all Plus features, no card).
- Price
- GorgiasStarter $10/mo (50 tickets, 3 seats); Basic $60/mo (300 tickets). · Pro $360/mo (2,000 tickets); Advanced $900/mo (5,000). · Enterprise custom (5,000+ tickets).
- Re:amaze$29/agent/mo (Basic, monthly); $26.10 annual. · $49/agent/mo (Pro); $44.10 annual. · $69/agent/mo (Plus); $62.10 annual; Enterprise custom.
- Seat minimum
- GorgiasNone. Starter 3 seats; others up to 500.
- Re:amazeNone. Pay per agent.
- Unlimited agents
- GorgiasNo. Starter 3; others up to 500.
- Re:amazeYes. Starter $59/mo flat, capped at 500 responded conversations/mo.
- Implementation fee
- GorgiasNot disclosed (enterprise includes implementation).
- Re:amazeNone listed.
- Transparency
- GorgiasStarter to Advanced public; Enterprise custom.
- Re:amazeHigh. Prices public.
- Pricing last verified
- Gorgias2026-06-02
- Re:amaze2026-06-02
Channels
Where each tool can talk to customers.
- GorgiasNative
- Re:amazeNative
- Live chat
- GorgiasNative
- Re:amazeNative
- In-app messenger
- GorgiasNative (Shopify widget, no code).
- Re:amazeNative (Embed SDK; iOS/Android Mobile SDK).
- Voice
- GorgiasNative (add-on, $0.40–1.20/ticket).
- Re:amazeVoIP listed as a channel; also via Aircall, JustCall, RingCentral.
- SMS
- GorgiasNative (add-on, $0.41–0.80/ticket).
- Re:amazeNative (Mobile SMS core channel).
- GorgiasNative (free to add; billable tickets).
- Re:amazeVia integration (Twilio WhatsApp Business API).
- Social
- GorgiasNative (Instagram, Facebook).
- Re:amazeNative. FB/Messenger, Instagram; X via custom app.
Voice & Telephony
Native voice vs telephony integrations.
- Native vs via integration
- GorgiasNative. Gorgias Voice add-on; IVR, queues, call flows.
- Re:amazeVoIP and video listed as native; also offered via Aircall, JustCall, RingCentral.
- Voice AI / transcription
- GorgiasYes. Voicemails and recorded calls; transcripts on tickets.
- Re:amazeNot disclosed.
- Telephony billed separately
- GorgiasYes. $0.40–1.20/ticket, not in base plan.
- Re:amazeNot disclosed.
AI & Automation
Autonomous resolution, agentic actions, models, and how AI is priced.
- Autonomous AI agent
- GorgiasYes. AI Agent (Support Agent and Shopping Assistant).
- Re:amazeYes. AI Agent (Beta), 24/7, trained on KB articles.(claimed)source
- Copilot / Assist mode
- GorgiasAI Coaching (real-time tips). No separate Copilot product.
- Re:amazeYes. Pre-drafts replies, summarization, sentiment, FAQ suggestions, AI article generation.(claimed)source
- Claimed automation rate
- Gorgias60% resolved instantly; enterprise '50% in 50 days' guarantee.(claimed)source
- Re:amazeNot disclosed.
- AI channel coverage
- GorgiasEmail, live chat, SMS. WhatsApp and social via rules (AI not confirmed).
- Re:amazeEmail, live chat, social, SMS, VoIP within unified inbox.(claimed)source
- Agentic actions (API) vs answer-only
- GorgiasActions-capable. Cancels, returns, subscriptions, refunds and discounts via connected apps.
- Re:amazeAgents manage Shopify orders in the UI; autonomous AI actions not documented.
- Knowledge sources
- GorgiasShopify order and customer data, store content, Help Center, custom URLs and docs, Guidance.
- Re:amazeKB articles (instant updates), customer profile data, conversation history.(claimed)source
- Underlying model
- GorgiasOpenAI, Anthropic, internally fine-tuned.
- Re:amazeNot disclosed.
- Trains on past tickets
- GorgiasNo. Ticket data does not train LLMs; per-ticket feedback coaching.
- Re:amazeNot stated; summarization implies some contextual use.
- Pre-deploy simulation / sandbox
- GorgiasYes. Test conversations (new vs. returning) across channels.
- Re:amazeNot disclosed.
- Multilingual
- GorgiasYes. Any LLM-supported language, auto-detect.
- Re:amazeNot disclosed.
- Runs on your existing helpdesk vs native-only
- GorgiasNative only.
- Re:amazeNative only.
- AI pricing model
- GorgiasOutcome-based. Per resolved automated conversation; handoffs not billed.
- Re:amazeResolution-based quota per plan; overage $0.85/resolution.
- AI unit price
- Gorgias$1.00/resolved (monthly); $0.90 (annual); overage $1.50.
- Re:amaze$0.85/resolution over quota (Basic 20/user, Pro 50, Plus 100).
- Copilot / Assist price
- GorgiasNo separate price (coaching included).
- Re:amazeBundled into paid plans, no separate price.
How Open.cx compares
Open.cx runs on top of Gorgias or Re:amazeas an AI layer, or works as its own helpdesk. Here's where it lands on the same questions.
- Runs on your existing helpdesk vs native-only
- Both. Add it on top of the helpdesk you already run, or use it as your own inbox. Works with Zendesk, Intercom, Front, Freshdesk, Gorgias, Salesforce, HubSpot, Dynamics 365, Twilio Flex, and Creatio.
- Autonomous AI agent
- Yes. Autopilot resolves tickets end to end on its own, across every channel.
- AI pricing model
- Per resolution, so you pay for outcomes. Escalations to a human are free.
- Claimed automation rate
- 77% average automation; up to 80% (Trunkrs)(claimed)source
Security & Compliance
Certifications, data residency, and access controls.
- SOC 2 Type II
- GorgiasSOC 2 Type II (since 2020).
- Re:amazeNot disclosed.
- GDPR
- GorgiasYes. DPA; EU data on EU GCP servers.
- Re:amazeYes. DPA by default; SCCs; GoDaddy EU notices.
- HIPAA / PCI
- GorgiasSupported (enterprise compliance feature).
- Re:amazeNot disclosed.
- SSO / SAML
- GorgiasSSO (Google, MS365); SAML enterprise; 2FA.
- Re:amazeYes. SAML/SSO (Okta, OneLogin, Azure AD, Google).
- Data residency
- GorgiasEU data on EU GCP; broader options not disclosed.
- Re:amazeNot disclosed.
Integrations
Marketplace breadth, APIs, and developer tooling.
- Marketplace / integrations (approx.)
- Gorgias100+ marketplace; 300+ on features page (incl. Recharge, Klaviyo, Yotpo).
- Re:amaze50+ integrations (exact count not published).(claimed)source
- Shopify depth
- GorgiasDeep native. Order history, profiles, catalogs, tags; Shopify and Plus; AI reads live data and actions orders.
- Re:amazeDeep. Dedicated Shopify app; view, manage, modify, create orders in helpdesk; AI order bot; 4.4/5, 175 reviews.
- Open / public API
- GorgiasYes. REST API on all Helpdesk plans; Basic Auth; Postman.
- Re:amazeYes. RESTful JSON API.
- Developer SDK / MCP
- GorgiasNo official SDK; developers.gorgias.com API reference.
- Re:amazeYes. Embed SDK, Mobile SDK (iOS/Android, open-source), Custom Module SDK.
Automation & Workflows
Builders, triggers, routing, and SLAs.
- Workflow builder
- GorgiasYes. Rules engine (auto-assign, tag, close, respond).
- Re:amazeYes. Trigger-based builder with AND/OR logic.
- Triggers / automations
- GorgiasYes. Event-based Rules (creation, reply, tags, channel, keywords).
- Re:amazeYes. Triggers by channel, content, attributes; automated messaging (Cues).
- Routing
- GorgiasYes. Auto-assign plus AI-assisted routing.
- Re:amazeYes. Smart Assign round-robin; department routing.(3rd-party)source
- Macros / canned responses
- GorgiasYes. Macros (AI-sorted), all plans.
- Re:amazeYes. Macros plus Quick Answers templates.
- SLA management
- GorgiasYes. All plans, per channel; SLA report; business-hours pause.
- Re:amazeYes. SLA expiration triggers; reminders.
Collaboration
How support teams work a queue together.
- Internal notes
- GorgiasYes. @-mentions, permanent.
- Re:amazeYes. Staff-only, @mentions.
- Collision detection
- GorgiasYes. Banner when another agent is viewing or editing.
- Re:amazeYes. Holds reply if two agents respond within a 5-min window.
- Side conversations
- GorgiasNot disclosed
- Re:amazeYes. Private replies/forwarding to third parties.
- Shared inbox
- GorgiasYes. Unified inbox.
- Re:amazeYes. Unified shared inbox.
Self-Service & Knowledge
Knowledge base, help center, and deflection.
- Knowledge base
- GorgiasYes. Help Center on all plans, Shopify-embeddable.
- Re:amazeYes. Customizable branded FAQ/help center.
- Help center
- GorgiasYes. External and internal KB.
- Re:amazeYes. Embeddable/self-hosted on custom domain or in chat widget.
- Community forum
- GorgiasGorgias Community is product updates, not a peer-support forum.
- Re:amazeNot offered.
- AI answers from knowledge base
- GorgiasYes. AI Agent uses Help Center; Article Recommendations (Automation add-on).
- Re:amazeYes. KB trains AI Agent/chatbots; AI FAQ Bot; article drafts.(claimed)source
Reporting & Analytics
Dashboards, custom reports, and CSAT.
- Dashboards
- GorgiasYes. 70+ metrics, up to 10 dashboards x 20 charts.
- Re:amazeYes. Live dashboard (volume, response times, browsing, geo).(claimed)source
- Custom reports
- GorgiasYes. Filterable, revenue attribution, AI analytics.
- Re:amazeBuilt-in reporting; custom-build unclear.
- Included in lowest tier
- GorgiasReporting on all plans; Pro adds live monitoring plus revenue stats.
- Re:amazeBasic plan: basic reporting; advanced in Pro and up.
- CSAT surveys
- GorgiasYes. CSAT 2.0; Simplesat and Surveywell integrations.
- Re:amazeYes. Automated satisfaction surveys.(claimed)source
Onboarding & Support
Implementation, CSM tiers, and partners.
- Onboarding
- GorgiasSelf-serve (Starter, Basic); guided implementation (Enterprise); '50% in 50 days' guarantee.
- Re:amazeSelf-serve (14-day trial); partner training; enterprise white-glove.
- Support channels
- GorgiasEmail and chat; tiered by revenue (Standard up to $3M, Specialist $3–20M, Dedicated $20M+).
- Re:amazeEmail ([email protected]); in-platform live chat; KB.
- Dedicated CSM
- GorgiasYes. Dedicated CSM at $20M+ tier.
- Re:amazeDedicated CSM at Platinum partner tier; not standard for customer tiers.
- Implementation partners
- GorgiasYes. App Partner program plus agencies.
- Re:amazeYes. Silver/Gold/Platinum partner program.