Open.cx vs Re:amaze
Open.cx and Re:amaze, side by side across AI, pricing, channels, security, and seven more categories.
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Open.cx
RecommendedAn AI layer that runs on top of the helpdesk you already use, or works as its own. It resolves tickets across every channel on its own.
Best for High-volume teams (5,000+ tickets/mo) that want automation without switching helpdesks.
2024 (YC W24) · San Francisco, USA
Re:amaze
Unified helpdesk, live chat, and AI for ecommerce.
Best for Ecommerce merchants (Shopify, BigCommerce, WooCommerce) and SMB online businesses.
2012 · San Jose, California.
Claimed: from the vendor, not independently verified.
3rd-party: sourced elsewhere, not on the vendor's site.
Everything else: from the vendor's own pages and verifiable.
Pricing
List prices, seat rules, trials, and pricing transparency.
- Pricing model
- Open.cxPer resolution. No seat, setup, or per-message fees.
- Re:amazePer agent/mo (Basic, Pro, Plus) plus flat Starter tier (unlimited agents, conversation cap).
- Free plan
- Open.cxNo
- Re:amazeNo
- Free trial / guarantee
- Open.cx30-day pilot, then a 120-day money-back guarantee (every dollar of Open spend, up to $2M)
- Re:amaze14 days (all Plus features, no card).
- Price
- Open.cx$0.90 per resolution · $0.75 per resolution (higher volume) · Custom (100K+ resolutions/mo)
- Re:amaze$29/agent/mo (Basic, monthly); $26.10 annual. · $49/agent/mo (Pro); $44.10 annual. · $69/agent/mo (Plus); $62.10 annual; Enterprise custom.
- Seat minimum
- Open.cxNone. Unlimited seats.
- Re:amazeNone. Pay per agent.
- Unlimited agents
- Open.cxYes. Every seat is free.
- Re:amazeYes. Starter $59/mo flat, capped at 500 responded conversations/mo.
- Implementation fee
- Open.cxNone
- Re:amazeNone listed.
- Transparency
- Open.cxHigh. Tiered pricing published.
- Re:amazeHigh. Prices public.
- Pricing last verified
- Open.cx2026-06-02
- Re:amaze2026-06-02
Channels
Where each tool can talk to customers.
- Open.cxNative
- Re:amazeNative
- Live chat
- Open.cxNative (web widget)
- Re:amazeNative
- In-app messenger
- Open.cxNative (web, React, Vue)
- Re:amazeNative (Embed SDK; iOS/Android Mobile SDK).
- Voice
- Open.cxNative (hosted numbers in 100+ countries), inbound and outbound, or bring your own carrier via SIP
- Re:amazeVoIP listed as a channel; also via Aircall, JustCall, RingCentral.
- SMS
- Open.cxNative
- Re:amazeNative (Mobile SMS core channel).
- Open.cxNative (WhatsApp Business)
- Re:amazeVia integration (Twilio WhatsApp Business API).
- Social
- Open.cxNative (Instagram, Facebook Messenger, X/Twitter)
- Re:amazeNative. FB/Messenger, Instagram; X via custom app.
- Unified inbox
- Open.cxNative, and syncs with Zendesk, Intercom, Front, Gorgias
- Re:amazeNative(claimed)source
Voice & Telephony
Native voice vs telephony integrations.
- Native vs via integration
- Open.cxNative numbers in 100+ countries, or bring your own carrier (SIP)
- Re:amazeVoIP and video listed as native; also offered via Aircall, JustCall, RingCentral.
- Voice AI / transcription
- Open.cxYes. Real-time transcripts in the inbox.
- Re:amazeNot disclosed.
- Telephony billed separately
- Open.cxCarrier minutes at cost (<$0.10 per resolution); no per-minute fee
- Re:amazeNot disclosed.
AI & Automation
Autonomous resolution, agentic actions, models, and how AI is priced.
- Autonomous AI agent
- Open.cxYes. Autopilot resolves tickets end to end on its own, across every channel.
- Re:amazeYes. AI Agent (Beta), 24/7, trained on KB articles.(claimed)source
- Copilot / Assist mode
- Open.cxYes. Drafts replies for an agent to review and send (Assist).
- Re:amazeYes. Pre-drafts replies, summarization, sentiment, FAQ suggestions, AI article generation.(claimed)source
- Claimed automation rate
- Open.cx77% average automation; up to 80% (Trunkrs)(claimed)source
- Re:amazeNot disclosed.
- AI channel coverage
- Open.cxChat, email, voice, WhatsApp, SMS, Slack, social
- Re:amazeEmail, live chat, social, SMS, VoIP within unified inbox.(claimed)source
- Agentic actions (API) vs answer-only
- Open.cxTakes real actions through your APIs, like processing a refund or updating an order.
- Re:amazeAgents manage Shopify orders in the UI; autonomous AI actions not documented.
- Knowledge sources
- Open.cxHelp Center, websites, and 28+ connected tools (Zendesk, Notion, Shopify, Slack, and more)
- Re:amazeKB articles (instant updates), customer profile data, conversation history.(claimed)source
- Underlying model
- Open.cxAgent 5, its own model. Claims 95%+ accuracy and a 0% hallucination rate.(claimed)source
- Re:amazeNot disclosed.
- Trains on past tickets
- Open.cxYes. Learns from your resolved tickets, and you can roll back if a change misfires.
- Re:amazeNot stated; summarization implies some contextual use.
- Pre-deploy simulation / sandbox
- Open.cxYes. Sandbox mode lets you test full workflows against a demo environment before you go live.
- Re:amazeNot disclosed.
- Multilingual
- Open.cxYes. 100+ languages, with an auto-translated help center.
- Re:amazeNot disclosed.
- Runs on your existing helpdesk vs native-only
- Open.cxBoth. Add it on top of the helpdesk you already run, or use it as your own inbox. Works with Zendesk, Intercom, Front, Freshdesk, Gorgias, Salesforce, HubSpot, Dynamics 365, Twilio Flex, and Creatio.
- Re:amazeNative only.
- AI pricing model
- Open.cxPer resolution, so you pay for outcomes. Escalations to a human are free.
- Re:amazeResolution-based quota per plan; overage $0.85/resolution.
- AI unit price
- Open.cx$0.75–$0.90 per resolution; lower at higher volume, custom above 100K/mo
- Re:amaze$0.85/resolution over quota (Basic 20/user, Pro 50, Plus 100).
- Copilot / Assist price
- Open.cxIncluded free, with no separate copilot fee.
- Re:amazeBundled into paid plans, no separate price.
Security & Compliance
Certifications, data residency, and access controls.
- SOC 2 Type II
- Open.cxSOC 2 Type II
- Re:amazeNot disclosed.
- GDPR
- Open.cxYes. EU-resident, TLS 1.3 and AES-256, tenant-isolated, with automatic PII redaction.
- Re:amazeYes. DPA by default; SCCs; GoDaddy EU notices.
- SSO / SAML
- Open.cxYes. SAML and OIDC (Okta, Entra, Google, or any IdP); SCIM. Enterprise plan.
- Re:amazeYes. SAML/SSO (Okta, OneLogin, Azure AD, Google).
- Data residency
- Open.cxEU. Storage in Frankfurt, AI processing in Sweden; all sub-processors EU-based.
- Re:amazeNot disclosed.
Integrations
Marketplace breadth, APIs, and developer tooling.
- Marketplace / integrations (approx.)
- Open.cx~40 integrations + 28 data sources (Notion, BigQuery, Snowflake, Slack, and more), plus Zapier
- Re:amaze50+ integrations (exact count not published).(claimed)source
- Shopify depth
- Open.cxReads Shopify orders, products, and customers (read-only)
- Re:amazeDeep. Dedicated Shopify app; view, manage, modify, create orders in helpdesk; AI order bot; 4.4/5, 175 reviews.
- Open / public API
- Open.cxYes. REST API (~30 resource areas) with webhooks and scoped keys.
- Re:amazeYes. RESTful JSON API.
- Developer SDK / MCP
- Open.cxReact widget SDK (npm) plus a headless variant; MCP server (140+ tools) for Claude, Cursor, and VS Code; REST API and webhooks.
- Re:amazeYes. Embed SDK, Mobile SDK (iOS/Android, open-source), Custom Module SDK.
Automation & Workflows
Builders, triggers, routing, and SLAs.
- Workflow builder
- Open.cxYes. Visual builder with 50+ prebuilt templates (API in beta).
- Re:amazeYes. Trigger-based builder with AND/OR logic.
- Triggers / automations
- Open.cxYes. Per-channel automation, topic routing, office hours.
- Re:amazeYes. Triggers by channel, content, attributes; automated messaging (Cues).
- Routing
- Open.cxYes. AI topic classification, VIP/segment, frustration and low-confidence triggers, office-hours-aware.
- Re:amazeYes. Smart Assign round-robin; department routing.(3rd-party)source
- Macros / canned responses
- Open.cxYes. Macros that can trigger workflows.
- Re:amazeYes. Macros plus Quick Answers templates.
- SLA management
- Open.cxYes. SLA tracking and breach analytics.
- Re:amazeYes. SLA expiration triggers; reminders.
Collaboration
How support teams work a queue together.
- Internal notes
- Open.cxYes. Also posts notes into Intercom, Front, and Zendesk.
- Re:amazeYes. Staff-only, @mentions.
- Collision detection
- Open.cxYes. Warns when teammates are on the same conversation.
- Re:amazeYes. Holds reply if two agents respond within a 5-min window.
- Side conversations
- Open.cxYes. Side conversations, internal notes, and @mentions.
- Re:amazeYes. Private replies/forwarding to third parties.
- Shared inbox
- Open.cxYes. Unified threads across channels.
- Re:amazeYes. Unified shared inbox.
Self-Service & Knowledge
Knowledge base, help center, and deflection.
- Knowledge base
- Open.cxYes. Help Center with categories, versioning, and access controls.
- Re:amazeYes. Customizable branded FAQ/help center.
- Help center
- Open.cxYes. Custom domain and branding.
- Re:amazeYes. Embeddable/self-hosted on custom domain or in chat widget.
- Community forum
- Open.cxNo. (Can use forum content as a knowledge source.)
- Re:amazeNot offered.
- AI answers from knowledge base
- Open.cxYes. Cites articles and writes new ones from resolved tickets.
- Re:amazeYes. KB trains AI Agent/chatbots; AI FAQ Bot; article drafts.(claimed)source
Reporting & Analytics
Dashboards, custom reports, and CSAT.
- Dashboards
- Open.cxYes. Handoff, SLA, CSAT, and customer-insights dashboards.
- Re:amazeYes. Live dashboard (volume, response times, browsing, geo).(claimed)source
- Custom reports
- Open.cxYes. Custom dashboards (Metabase) and natural-language queries.
- Re:amazeBuilt-in reporting; custom-build unclear.
- Included in lowest tier
- Open.cxEverything's included. No feature tiers.
- Re:amazeBasic plan: basic reporting; advanced in Pro and up.
- CSAT surveys
- Open.cxYes. Post-conversation, across 8 channels.
- Re:amazeYes. Automated satisfaction surveys.(claimed)source
Onboarding & Support
Implementation, CSM tiers, and partners.
- Onboarding
- Open.cxWhite-glove. A named team runs your setup. Self-serve quickstart too.
- Re:amazeSelf-serve (14-day trial); partner training; enterprise white-glove.
- Dedicated CSM
- Open.cxYes. A named team owns your deployment end to end.
- Re:amazeDedicated CSM at Platinum partner tier; not standard for customer tiers.
- Implementation partners
- Open.cxYes. Partner and reseller program.
- Re:amazeYes. Silver/Gold/Platinum partner program.
Frequently asked questions
Powered by Open.cx
Open.cx works with Re:amaze, or replaces it
Open.cx resolves tickets end to end across chat, email, voice, and WhatsApp. Run it as an AI layer on top of Re:amaze, or as your whole helpdesk. You pay per resolution, escalations to a human are free, seats are unlimited, and there's a 120-day money-back guarantee.