Designing Conversational Flows
Beginner

Designing Conversational Flows

Learn to map out customer journeys and design natural, human-like conversation paths that solve problems without frustration.

3 weeks

Great AI agents need great design. In this course, you will learn the art of conversation design specifically for customer support. We cover how to map user journeys, handle edge cases, and write scripts that feel human, helpful, and concise.

1. Principles of Conversation Design

The Gricean Maxims in Support
11:00
Mapping the Happy Path
16:20

2. Handling Complexity

Designing for Error Recovery
13:45
Managing Context and Memory
10:30
Course details
3 weeks
Beginner