Sentiment Analysis & Empathy
Intermediate

Sentiment Analysis & Empathy

Fine-tune your AI to detect customer frustration and respond with appropriate empathy, tone, and escalation paths.

3 weeks

Learn how to build AI systems that understand and respond to customer emotions. This course covers sentiment analysis, empathy modeling, and creating escalation paths for frustrated customers.

1. Understanding Sentiment

Emotion Detection Fundamentals
13:00
Building Sentiment Models
17:30
Tone Analysis
11:45

2. Empathetic Responses

Crafting Empathetic Messages
14:20
Escalation Triggers
12:15
Course details
3 weeks
Intermediate