Crisp vs Dixa
Crisp and Dixa, side by side across AI, pricing, channels, security, and seven more categories. We pull every figure from public sources and don’t pick a winner.
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Crisp
The AI customer support platform for every business. Omnichannel shared inbox plus AI agent.
Best for SMBs and growing teams wanting affordable all-in-one AI support; bootstrapped companies.
2015 · Nantes, France.
Dixa
Agentic customer service platform for ecommerce. AI agent (Mim), routing, Team Hub, Discover analytics/QA.
Best for Ecommerce and DTC brands at mid-market scale.
2015 · Copenhagen, Denmark (+ London).
Claimed: from the vendor, not independently verified.
3rd-party: sourced elsewhere, not on the vendor's site.
Everything else: from the vendor's own pages and verifiable.
Pricing
List prices, seat rules, trials, and pricing transparency.
- Pricing model
- CrispFlat rate per workspace/mo, not per-seat (extra seats $10/mo each).
- DixaPer-agent/mo plus usage add-ons (Mim per conversation, voice per minute).
- Free plan
- CrispYes. Forever free; 2 seats, 100 profiles, no AI credits.
- DixaNo
- Free trial / guarantee
- Crisp14-day; all features; no card.
- DixaNot offered publicly (book demo).
- Price
- Crisp$45/mo (Mini, 4 seats, 5,000 profiles, ~$5 AI credits). · $95/mo (Essentials, 10 seats, 50,000 profiles, ~$25 AI credits). · $295/mo (Plus, 20+ seats, ~$75 AI credits); Enterprise custom.
- DixaEUR 89/agent/mo (Growth, monthly). About EUR 71 annual. · EUR 139/agent/mo (Ultimate, monthly). · EUR 179/agent/mo (Prime, monthly).
- Seat minimum
- Crisp2 (Free); 4 (Mini); 10 (Essentials); 20+ (Plus); extra seats $10/mo.
- Dixa7-seat minimum cited.
- Unlimited agents
- CrispNo. Extra agents $10/mo.
- DixaNo. Priced per seat.
- Implementation fee
- CrispNone.
- DixaNot disclosed.
- Transparency
- CrispHigh. All tier prices public.
- DixaPartial. Base tiers public, add-ons in overage list, contracted rates via sales.
- Pricing last verified
- Crisp2026-06-02
- Dixa2026-06-02 (overage list effective Oct 15 2025).
Channels
Where each tool can talk to customers.
- CrispNative
- DixaNative
- Live chat
- CrispNative
- DixaNative
- In-app messenger
- CrispNative (SDK iOS/Android/React Native/JS)
- DixaNative (Dixa Messenger).
- Voice
- CrispVia integration (Aircall, Ringover, KrispCall; no native phone)
- DixaNative (VoIP, browser-based).
- SMS
- CrispVia integration (Twilio)
- DixaNative
- CrispNative (WhatsApp Business)
- DixaNative
- Social
- CrispNative. Instagram, Messenger, Telegram, Line, Viber, Twitter/X.
- DixaNative. Messenger, Instagram DM, Trustpilot.
- Unified inbox
- CrispNative
- DixaNative. Team Hub (12 channels).
Voice & Telephony
Native voice vs telephony integrations.
- Native vs via integration
- CrispVia integration. Aircall/Ringover/KrispCall; no native PSTN.
- DixaNative VoIP. Browser-based, included all plans.
- Voice AI / transcription
- CrispYes. Voice-to-text for audio messages and recorded calls.
- DixaYes. Auto-transcribed, searchable, feeds Auto QA. Paid add-on.
- Telephony billed separately
- CrispYes. Via third-party provider.
- DixaYes. Inbound EUR 0.02/min, outbound EUR 0.05–0.57/min, BYOC EUR 0.02/min.
AI & Automation
Autonomous resolution, agentic actions, models, and how AI is priced.
- Autonomous AI agent
- CrispYes. Hugo AI agent resolves tickets 24/7.
- DixaYes. Mim (built in-house 2023, OpenAI GPT) resolves end-to-end across chat, email, WhatsApp, Messenger, Instagram, SMS.
- Copilot / Assist mode
- CrispYes. Reply suggestions, grammar, rephrasing, summarization, transcription, translation.
- DixaYes. AI Co-Pilot: smart drafts, summaries, suggested tags/actions, translation, auto-tagging.
- Claimed automation rate
- CrispResolves up to 60% of repetitive questions automatically.(claimed)source
- DixaUp to 80% containment. Tink 59% email, Smartphonehoesjes 82% live chat.(claimed)source
- AI channel coverage
- CrispWeb chat, WhatsApp, Messenger, Instagram, email, SMS, Telegram, Line, Viber, Twitter/X.
- DixaChat, email, WhatsApp, Messenger, Instagram DM, SMS. Voice AI preview Q3 2026.
- Agentic actions (API) vs answer-only
- CrispActions via API. HTTP calls in workflows (Shopify refunds, order lookup, password resets).
- DixaActions via API. Refunds, cancellations, returns, address updates via Shopify/Magento.
- Knowledge sources
- CrispAnswer snippets, KB articles (auto-reindexed), website crawl, conversation history, file importer (PDF/CSV).
- DixaKB articles, website content, policy documents, customer-uploaded PDFs.
- Underlying model
- CrispNot fully disclosed. Can connect Claude, Llama, or ChatGPT; in-house private LLM mentioned.
- DixaOpenAI GPT (version not named).
- Trains on past tickets
- CrispYes. Conversation history is a knowledge source.
- DixaNot disclosed. Learns from KB, not explicitly historical tickets.
- Pre-deploy simulation / sandbox
- CrispWorkflow testing available; no dedicated simulation sandbox.
- DixaNot disclosed.
- Multilingual
- CrispYes. Multilingual snippets, language detection, translation.
- DixaYes. Dozens of languages. KB 30+ languages.
- Runs on your existing helpdesk vs native-only
- CrispNative only.
- DixaNative only.
- AI pricing model
- CrispAI credits bundled per plan tier.
- DixaUsage-based add-on: per conversation (Mim), per agent/mo (Co-Pilot).
- AI unit price
- Crisp~$0.055/automated conversation implied (Mini $5 credit ~90; Essentials $25 ~450; Plus $75 ~1,350).
- DixaMim EUR 0.60/conversation. Auto QA EUR 0.07/conversation.
- Copilot / Assist price
- CrispNot disclosed (bundled).
- DixaAI Co-Pilot EUR 47/agent/mo (overage rate).
How Open.cx compares
Open.cx runs on top of Crisp or Dixaas an AI layer, or works as its own helpdesk. Here's where it lands on the same questions.
- Runs on your existing helpdesk vs native-only
- Both. Add it on top of the helpdesk you already run, or use it as your own inbox. Works with Zendesk, Intercom, Front, Freshdesk, Gorgias, Salesforce, HubSpot, Dynamics 365, Twilio Flex, and Creatio.
- Autonomous AI agent
- Yes. Autopilot resolves tickets end to end on its own, across every channel.
- AI pricing model
- Per resolution, so you pay for outcomes. Escalations to a human are free.
- Claimed automation rate
- 77% average automation; up to 80% (Trunkrs)(claimed)source
Security & Compliance
Certifications, data residency, and access controls.
- SOC 2 Type II
- CrispNot certified. No SOC2 audit; self-assessed only.
- DixaSOC 2 Type I (Q4 2023) and Type II (Feb 2024).
- GDPR
- CrispYes. Fully GDPR-compliant; DPA; EU-only storage; DPO.
- DixaYes. DPA, DPO, right-to-be-forgotten anonymization.
- HIPAA / PCI
- CrispNot disclosed.
- DixaNot disclosed.
- SSO / SAML
- CrispOIDC SSO (Enterprise); SAML not confirmed.
- DixaPaid add-on (EUR 8/agent/mo). Included in Prime plan.
- Data residency
- CrispEU only. Messaging in Netherlands, plugin data in Germany; relay (no storage) US/UK/SG.
- DixaEU on AWS Ireland, backup in second EU location. No customer-selectable regions.
Integrations
Marketplace breadth, APIs, and developer tooling.
- Marketplace / integrations (approx.)
- Crisp~73 integrations across 7 categories.
- DixaCount not disclosed. Categories: ecommerce, CRM, WFM, marketing, chatbot/AI, surveys, logistics.
- Shopify depth
- CrispOrder history in inbox; refunds actionable; live chat widget; built-in ecommerce features.
- DixaDeep native. Bidirectional: view orders, refunds, cancellations, shipping. Mim queries live data, multi-store.
- Open / public API
- CrispYes. REST API; Developer Hub.
- DixaYes. Open API, docs at docs.dixa.io.
- Developer SDK / MCP
- CrispYes. Chat SDK (JS, iOS, Android, React Native); open-source on GitHub.
- DixaNot disclosed (API docs referenced, SDK not explicit).
Automation & Workflows
Builders, triggers, routing, and SLAs.
- Workflow builder
- CrispYes. No-code visual builder; conditional logic, HTTP calls.
- DixaYes. No-code Flow Builder / Automation Builder.
- Triggers / automations
- CrispYes. Auto-trigger on conversation start/events/Hugo scenarios.
- DixaYes. Trigger-based on live data (Shopify status). SLA breach triggers plus webhooks (Q1 2026).
- Routing
- CrispYes. Round Robin, origin-based, intent-based, custom rules.
- DixaYes. Skills-based, VIP prioritization, overflow/failover, multi-brand. All plans.
- Macros / canned responses
- CrispYes. Shortcuts (templated, dynamic data).
- DixaMacros listed as Ultimate and Prime feature.
- SLA management
- CrispPersonalized SLA at Enterprise only; SLA tracking in analytics.
- DixaYes. SLA monitoring. Breach automation plus webhooks (Q1 2026).
Collaboration
How support teams work a queue together.
- Internal notes
- CrispYes. Agent-only private notes.
- DixaNot disclosed (not explicitly described).
- Collision detection
- CrispYes. Real-time alerts when another agent is replying.
- DixaNot disclosed.
- Side conversations
- CrispNot disclosed (@mentions exist).
- DixaNot disclosed.
- Shared inbox
- CrispYes. Omnichannel shared inbox.
- DixaNative. Team Hub unified queue.
Self-Service & Knowledge
Knowledge base, help center, and deflection.
- Knowledge base
- CrispYes. Customizable, brandable, multilingual.
- DixaYes. AI-powered KB, internal and external, 30+ languages.
- Help center
- CrispYes. Public-facing, widget plus standalone URL.
- DixaYes. Branded portal, AI search, custom domain. Up to 30% deflection claim.(claimed)source
- Community forum
- CrispNot offered.
- DixaNot offered
- AI answers from knowledge base
- CrispYes. Hugo uses KB articles as primary source.
- DixaYes. Mim and Co-Pilot draw from KB. AI search surfaces articles.
Reporting & Analytics
Dashboards, custom reports, and CSAT.
- Dashboards
- CrispYes. Line/bar/treemap/heatmap, operator performance, geo, ratings.
- DixaYes. Real-time queue/agent/channel dashboards with drill-down.
- Custom reports
- CrispYes. Custom analytics playground; filtering; formulas; export.
- DixaAdvanced Insights paid add-on (EUR 35/agent/mo).
- Included in lowest tier
- CrispAnalytics across plans; advanced gating not disclosed.
- DixaReal-time dashboards plus standard analytics in Growth. Advanced Insights add-on.
- CSAT surveys
- CrispYes. Automated post-interaction CSAT via email and chat.
- DixaYes. CSAT and NPS (Growth feature). AI Satisfaction Insights (Q1 2026).
Onboarding & Support
Implementation, CSM tiers, and partners.
- Onboarding
- CrispSelf-service all tiers; dedicated onboarding plus training at Enterprise; Plus gets onboarding assistance.
- DixaDedicated implementation (2-4 weeks), KB migration, integration setup, training, no-dev config.
- Support channels
- CrispKB; chat; email. Per-tier channels not disclosed.
- DixaHelp Center, API docs, status page, release notes. Direct channel not specified.
- Dedicated CSM
- CrispEnterprise only. Dedicated onboarding/personalized service.
- DixaIncluded from day one (implementation, optimization, reviews). Threshold not disclosed.(claimed)source
- Implementation partners
- CrispNot disclosed. No partner program found.
- DixaCo-sell partners: DigitalGenius, Ada AI. Woolman (Shopify Platinum).
Frequently asked questions
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