Open.cx vs Crisp
Open.cx and Crisp, side by side across AI, pricing, channels, security, and seven more categories.
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Open.cx
RecommendedAn AI layer that runs on top of the helpdesk you already use, or works as its own. It resolves tickets across every channel on its own.
Best for High-volume teams (5,000+ tickets/mo) that want automation without switching helpdesks.
2024 (YC W24) · San Francisco, USA
Crisp
The AI customer support platform for every business. Omnichannel shared inbox plus AI agent.
Best for SMBs and growing teams wanting affordable all-in-one AI support; bootstrapped companies.
2015 · Nantes, France.
Claimed: from the vendor, not independently verified.
3rd-party: sourced elsewhere, not on the vendor's site.
Everything else: from the vendor's own pages and verifiable.
Pricing
List prices, seat rules, trials, and pricing transparency.
- Pricing model
- Open.cxPer resolution. No seat, setup, or per-message fees.
- CrispFlat rate per workspace/mo, not per-seat (extra seats $10/mo each).
- Free plan
- Open.cxNo
- CrispYes. Forever free; 2 seats, 100 profiles, no AI credits.
- Free trial / guarantee
- Open.cx30-day pilot, then a 120-day money-back guarantee (every dollar of Open spend, up to $2M)
- Crisp14-day; all features; no card.
- Price
- Open.cx$0.90 per resolution · $0.75 per resolution (higher volume) · Custom (100K+ resolutions/mo)
- Crisp$45/mo (Mini, 4 seats, 5,000 profiles, ~$5 AI credits). · $95/mo (Essentials, 10 seats, 50,000 profiles, ~$25 AI credits). · $295/mo (Plus, 20+ seats, ~$75 AI credits); Enterprise custom.
- Seat minimum
- Open.cxNone. Unlimited seats.
- Crisp2 (Free); 4 (Mini); 10 (Essentials); 20+ (Plus); extra seats $10/mo.
- Unlimited agents
- Open.cxYes. Every seat is free.
- CrispNo. Extra agents $10/mo.
- Implementation fee
- Open.cxNone
- CrispNone.
- Transparency
- Open.cxHigh. Tiered pricing published.
- CrispHigh. All tier prices public.
- Pricing last verified
- Open.cx2026-06-02
- Crisp2026-06-02
Channels
Where each tool can talk to customers.
- Open.cxNative
- CrispNative
- Live chat
- Open.cxNative (web widget)
- CrispNative
- In-app messenger
- Open.cxNative (web, React, Vue)
- CrispNative (SDK iOS/Android/React Native/JS)
- Voice
- Open.cxNative (hosted numbers in 100+ countries), inbound and outbound, or bring your own carrier via SIP
- CrispVia integration (Aircall, Ringover, KrispCall; no native phone)
- SMS
- Open.cxNative
- CrispVia integration (Twilio)
- Open.cxNative (WhatsApp Business)
- CrispNative (WhatsApp Business)
- Social
- Open.cxNative (Instagram, Facebook Messenger, X/Twitter)
- CrispNative. Instagram, Messenger, Telegram, Line, Viber, Twitter/X.
- Unified inbox
- Open.cxNative, and syncs with Zendesk, Intercom, Front, Gorgias
- CrispNative
Voice & Telephony
Native voice vs telephony integrations.
- Native vs via integration
- Open.cxNative numbers in 100+ countries, or bring your own carrier (SIP)
- CrispVia integration. Aircall/Ringover/KrispCall; no native PSTN.
- Voice AI / transcription
- Open.cxYes. Real-time transcripts in the inbox.
- CrispYes. Voice-to-text for audio messages and recorded calls.
- Telephony billed separately
- Open.cxCarrier minutes at cost (<$0.10 per resolution); no per-minute fee
- CrispYes. Via third-party provider.
AI & Automation
Autonomous resolution, agentic actions, models, and how AI is priced.
- Autonomous AI agent
- Open.cxYes. Autopilot resolves tickets end to end on its own, across every channel.
- CrispYes. Hugo AI agent resolves tickets 24/7.
- Copilot / Assist mode
- Open.cxYes. Drafts replies for an agent to review and send (Assist).
- CrispYes. Reply suggestions, grammar, rephrasing, summarization, transcription, translation.
- Claimed automation rate
- Open.cx77% average automation; up to 80% (Trunkrs)(claimed)source
- CrispResolves up to 60% of repetitive questions automatically.(claimed)source
- AI channel coverage
- Open.cxChat, email, voice, WhatsApp, SMS, Slack, social
- CrispWeb chat, WhatsApp, Messenger, Instagram, email, SMS, Telegram, Line, Viber, Twitter/X.
- Agentic actions (API) vs answer-only
- Open.cxTakes real actions through your APIs, like processing a refund or updating an order.
- CrispActions via API. HTTP calls in workflows (Shopify refunds, order lookup, password resets).
- Knowledge sources
- Open.cxHelp Center, websites, and 28+ connected tools (Zendesk, Notion, Shopify, Slack, and more)
- CrispAnswer snippets, KB articles (auto-reindexed), website crawl, conversation history, file importer (PDF/CSV).
- Underlying model
- Open.cxAgent 5, its own model. Claims 95%+ accuracy and a 0% hallucination rate.(claimed)source
- CrispNot fully disclosed. Can connect Claude, Llama, or ChatGPT; in-house private LLM mentioned.
- Trains on past tickets
- Open.cxYes. Learns from your resolved tickets, and you can roll back if a change misfires.
- CrispYes. Conversation history is a knowledge source.
- Pre-deploy simulation / sandbox
- Open.cxYes. Sandbox mode lets you test full workflows against a demo environment before you go live.
- CrispWorkflow testing available; no dedicated simulation sandbox.
- Multilingual
- Open.cxYes. 100+ languages, with an auto-translated help center.
- CrispYes. Multilingual snippets, language detection, translation.
- Runs on your existing helpdesk vs native-only
- Open.cxBoth. Add it on top of the helpdesk you already run, or use it as your own inbox. Works with Zendesk, Intercom, Front, Freshdesk, Gorgias, Salesforce, HubSpot, Dynamics 365, Twilio Flex, and Creatio.
- CrispNative only.
- AI pricing model
- Open.cxPer resolution, so you pay for outcomes. Escalations to a human are free.
- CrispAI credits bundled per plan tier.
- AI unit price
- Open.cx$0.75–$0.90 per resolution; lower at higher volume, custom above 100K/mo
- Crisp~$0.055/automated conversation implied (Mini $5 credit ~90; Essentials $25 ~450; Plus $75 ~1,350).
- Copilot / Assist price
- Open.cxIncluded free, with no separate copilot fee.
- CrispNot disclosed (bundled).
Security & Compliance
Certifications, data residency, and access controls.
- SOC 2 Type II
- Open.cxSOC 2 Type II
- CrispNot certified. No SOC2 audit; self-assessed only.
- GDPR
- Open.cxYes. EU-resident, TLS 1.3 and AES-256, tenant-isolated, with automatic PII redaction.
- CrispYes. Fully GDPR-compliant; DPA; EU-only storage; DPO.
- SSO / SAML
- Open.cxYes. SAML and OIDC (Okta, Entra, Google, or any IdP); SCIM. Enterprise plan.
- CrispOIDC SSO (Enterprise); SAML not confirmed.
- Data residency
- Open.cxEU. Storage in Frankfurt, AI processing in Sweden; all sub-processors EU-based.
- CrispEU only. Messaging in Netherlands, plugin data in Germany; relay (no storage) US/UK/SG.
Integrations
Marketplace breadth, APIs, and developer tooling.
- Marketplace / integrations (approx.)
- Open.cx~40 integrations + 28 data sources (Notion, BigQuery, Snowflake, Slack, and more), plus Zapier
- Crisp~73 integrations across 7 categories.
- Shopify depth
- Open.cxReads Shopify orders, products, and customers (read-only)
- CrispOrder history in inbox; refunds actionable; live chat widget; built-in ecommerce features.
- Open / public API
- Open.cxYes. REST API (~30 resource areas) with webhooks and scoped keys.
- CrispYes. REST API; Developer Hub.
- Developer SDK / MCP
- Open.cxReact widget SDK (npm) plus a headless variant; MCP server (140+ tools) for Claude, Cursor, and VS Code; REST API and webhooks.
- CrispYes. Chat SDK (JS, iOS, Android, React Native); open-source on GitHub.
Automation & Workflows
Builders, triggers, routing, and SLAs.
- Workflow builder
- Open.cxYes. Visual builder with 50+ prebuilt templates (API in beta).
- CrispYes. No-code visual builder; conditional logic, HTTP calls.
- Triggers / automations
- Open.cxYes. Per-channel automation, topic routing, office hours.
- CrispYes. Auto-trigger on conversation start/events/Hugo scenarios.
- Routing
- Open.cxYes. AI topic classification, VIP/segment, frustration and low-confidence triggers, office-hours-aware.
- CrispYes. Round Robin, origin-based, intent-based, custom rules.
- Macros / canned responses
- Open.cxYes. Macros that can trigger workflows.
- CrispYes. Shortcuts (templated, dynamic data).
- SLA management
- Open.cxYes. SLA tracking and breach analytics.
- CrispPersonalized SLA at Enterprise only; SLA tracking in analytics.
Collaboration
How support teams work a queue together.
- Internal notes
- Open.cxYes. Also posts notes into Intercom, Front, and Zendesk.
- CrispYes. Agent-only private notes.
- Collision detection
- Open.cxYes. Warns when teammates are on the same conversation.
- CrispYes. Real-time alerts when another agent is replying.
- Side conversations
- Open.cxYes. Side conversations, internal notes, and @mentions.
- CrispNot disclosed (@mentions exist).
- Shared inbox
- Open.cxYes. Unified threads across channels.
- CrispYes. Omnichannel shared inbox.
Self-Service & Knowledge
Knowledge base, help center, and deflection.
- Knowledge base
- Open.cxYes. Help Center with categories, versioning, and access controls.
- CrispYes. Customizable, brandable, multilingual.
- Help center
- Open.cxYes. Custom domain and branding.
- CrispYes. Public-facing, widget plus standalone URL.
- Community forum
- Open.cxNo. (Can use forum content as a knowledge source.)
- CrispNot offered.
- AI answers from knowledge base
- Open.cxYes. Cites articles and writes new ones from resolved tickets.
- CrispYes. Hugo uses KB articles as primary source.
Reporting & Analytics
Dashboards, custom reports, and CSAT.
- Dashboards
- Open.cxYes. Handoff, SLA, CSAT, and customer-insights dashboards.
- CrispYes. Line/bar/treemap/heatmap, operator performance, geo, ratings.
- Custom reports
- Open.cxYes. Custom dashboards (Metabase) and natural-language queries.
- CrispYes. Custom analytics playground; filtering; formulas; export.
- Included in lowest tier
- Open.cxEverything's included. No feature tiers.
- CrispAnalytics across plans; advanced gating not disclosed.
- CSAT surveys
- Open.cxYes. Post-conversation, across 8 channels.
- CrispYes. Automated post-interaction CSAT via email and chat.
Onboarding & Support
Implementation, CSM tiers, and partners.
- Onboarding
- Open.cxWhite-glove. A named team runs your setup. Self-serve quickstart too.
- CrispSelf-service all tiers; dedicated onboarding plus training at Enterprise; Plus gets onboarding assistance.
- Support channels
- Open.cx24/7, included
- CrispKB; chat; email. Per-tier channels not disclosed.
- Dedicated CSM
- Open.cxYes. A named team owns your deployment end to end.
- CrispEnterprise only. Dedicated onboarding/personalized service.
- Implementation partners
- Open.cxYes. Partner and reseller program.
- CrispNot disclosed. No partner program found.
Frequently asked questions
Powered by Open.cx
Open.cx works with Crisp, or replaces it
Open.cx resolves tickets end to end across chat, email, voice, and WhatsApp. Run it as an AI layer on top of Crisp, or as your whole helpdesk. You pay per resolution, escalations to a human are free, seats are unlimited, and there's a 120-day money-back guarantee.