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Price List

Every Open product, and how each one is charged. Your rates are set in your Order Form. For anything not priced there, we quote the rate in writing or show it in your workspace before you switch it on.

Version
1.0
Effective date
22 September 2026
Status
Current version

Upcoming changes

  • From 1 November 2026Agentic Workflows. Workflow steps that call AI, such as “Ask AI” and “Ask AI about ticket”, become a paid usage item charged per AI run. Workflow steps that do not use AI stay included.

Resolutions

Committed or usage-based

An inbound support case solved end-to-end by Open’s AI agent, with no human involvement, on any channel.

Billing unit
Per resolution
How it’s charged
Charged per resolution. Usually committed as a monthly volume, with usage above the commitment billed per resolution.
Good to know
  • Tickets handed to a human agent are not charged as resolutions.
  • Assists on a ticket that is resolved are included in the resolution.

Assists

Usage-based

Actions the AI agent takes inside your ticketing system to help a human agent, such as summarising, routing, prioritising, filling fields or handling spam.

Billing unit
Per assisted ticket
How it’s charged
Charged once per assisted ticket, however many actions the AI takes on it.
Good to know
  • Not charged if the ticket is resolved by the AI.

Voice AI

Usage-based

Open’s AI voice agent for inbound and outbound phone calls.

Billing unit
Per minute
How it’s charged
Charged per minute of AI voice.
Good to know
  • Telephony is charged separately when you use Open’s phone numbers.
  • A call the voice agent fully resolves is also charged as a resolution.

Telephony

Usage-based

Making and receiving phone calls inside Open, with Open’s phone numbers or your own.

Billing unit
Per number per month, and per minute
How it’s charged
Charged per phone number per month and per minute of calling. Rates depend on the country and number type.
Good to know
  • A monthly base fee may apply at low call volumes.

Outbound Engine

Fixed monthly fee

Large-scale, multi-channel outbound sequences with AI across phone, chat, email, WhatsApp and more.

Billing unit
Per month
How it’s charged
A fixed monthly platform fee. Emails are included.
Good to know
  • WhatsApp and SMS sending costs are paid by you directly to Meta or the messaging provider.
  • Calls are charged as Telephony and/or Voice AI.

Agentic Workflows

Usage-based

The orchestration layer that runs workflows across Open, such as reassigning tickets and running actions on triggers.

Billing unit
Per AI run
How it’s charged
Workflow steps that call AI are charged per AI run. Steps that do not use AI are included.

Companion

Included allowance, then credits

Open’s AI assistant for managing and controlling your Open workspace by chat.

Billing unit
Per token, via prepaid credits
How it’s charged
Included up to a weekly usage allowance. Usage above the allowance uses prepaid credits.

Companion as a Service

Fixed monthly fee

Companion embedded in your own product, delivered as a project with a dedicated Open team.

Billing unit
Per month
How it’s charged
A fixed monthly fee with a minimum term, including a weekly usage allowance.

How changes work

  • Your committed fees don’t change mid-term. The fees and rates in your Order Form stay fixed for your current subscription period.
  • New products are opt-in. You’re only charged for a new product or paid feature if you switch it on.
  • We give notice before charging for something that’s included today. Changes to included allowances, or new charges for usage above them, are published here with their effective date at least 30 days in advance, unless your Order Form sets a longer notice period. You can switch the feature off before the change takes effect.
  • Every change is recorded below. See the Standard Terms and your Order Form for the full contractual terms.

Change history

EffectivePublishedProductChange
1 November 202622 September 2026Agentic WorkflowsWorkflow steps that call AI, such as “Ask AI” and “Ask AI about ticket”, become a paid usage item charged per AI run. Workflow steps that do not use AI stay included.
22 September 202622 September 2026All productsFirst published version of the Price List.

All versions

Every version of the Price List is archived at its own permanent link.