This workflow auto-replies to inbound customer emails by reading the message, retrieving your knowledge base, and drafting a response that resolves the issue end-to-end. The AI handles the long tail of repetitive support emails — order status, returns, password resets, account questions — while routing anything ambiguous or sensitive to a human with full context attached.
This workflow works natively within your existing ticketing system—whether you use HubSpot, Intercom, Zendesk, Salesforce, Freshdesk, Twilio Flex, or Front. There's no need to migrate to a new platform or change your existing setup. You set the tone, signature, and the threshold for auto-send vs draft-for-review. Replies post to your existing inbox (Zendesk, HubSpot, Intercom, Freshdesk, Salesforce, Front, Gmail) the same way a human reply would, so reporting and CSAT surveys keep firing as usual. Confidence scoring and self-evaluation are built in, with reasoning traces available for audit.
