Crisp vs Re:amaze
Crisp and Re:amaze, side by side across AI, pricing, channels, security, and seven more categories. We pull every figure from public sources and don’t pick a winner.
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Crisp
The AI customer support platform for every business. Omnichannel shared inbox plus AI agent.
Best for SMBs and growing teams wanting affordable all-in-one AI support; bootstrapped companies.
2015 · Nantes, France.
Re:amaze
Unified helpdesk, live chat, and AI for ecommerce.
Best for Ecommerce merchants (Shopify, BigCommerce, WooCommerce) and SMB online businesses.
2012 · San Jose, California.
Claimed: from the vendor, not independently verified.
3rd-party: sourced elsewhere, not on the vendor's site.
Everything else: from the vendor's own pages and verifiable.
Pricing
List prices, seat rules, trials, and pricing transparency.
- Pricing model
- CrispFlat rate per workspace/mo, not per-seat (extra seats $10/mo each).
- Re:amazePer agent/mo (Basic, Pro, Plus) plus flat Starter tier (unlimited agents, conversation cap).
- Free plan
- CrispYes. Forever free; 2 seats, 100 profiles, no AI credits.
- Re:amazeNo
- Free trial / guarantee
- Crisp14-day; all features; no card.
- Re:amaze14 days (all Plus features, no card).
- Price
- Crisp$45/mo (Mini, 4 seats, 5,000 profiles, ~$5 AI credits). · $95/mo (Essentials, 10 seats, 50,000 profiles, ~$25 AI credits). · $295/mo (Plus, 20+ seats, ~$75 AI credits); Enterprise custom.
- Re:amaze$29/agent/mo (Basic, monthly); $26.10 annual. · $49/agent/mo (Pro); $44.10 annual. · $69/agent/mo (Plus); $62.10 annual; Enterprise custom.
- Seat minimum
- Crisp2 (Free); 4 (Mini); 10 (Essentials); 20+ (Plus); extra seats $10/mo.
- Re:amazeNone. Pay per agent.
- Unlimited agents
- CrispNo. Extra agents $10/mo.
- Re:amazeYes. Starter $59/mo flat, capped at 500 responded conversations/mo.
- Implementation fee
- CrispNone.
- Re:amazeNone listed.
- Transparency
- CrispHigh. All tier prices public.
- Re:amazeHigh. Prices public.
- Pricing last verified
- Crisp2026-06-02
- Re:amaze2026-06-02
Channels
Where each tool can talk to customers.
- CrispNative
- Re:amazeNative
- Live chat
- CrispNative
- Re:amazeNative
- In-app messenger
- CrispNative (SDK iOS/Android/React Native/JS)
- Re:amazeNative (Embed SDK; iOS/Android Mobile SDK).
- Voice
- CrispVia integration (Aircall, Ringover, KrispCall; no native phone)
- Re:amazeVoIP listed as a channel; also via Aircall, JustCall, RingCentral.
- SMS
- CrispVia integration (Twilio)
- Re:amazeNative (Mobile SMS core channel).
- CrispNative (WhatsApp Business)
- Re:amazeVia integration (Twilio WhatsApp Business API).
- Social
- CrispNative. Instagram, Messenger, Telegram, Line, Viber, Twitter/X.
- Re:amazeNative. FB/Messenger, Instagram; X via custom app.
Voice & Telephony
Native voice vs telephony integrations.
- Native vs via integration
- CrispVia integration. Aircall/Ringover/KrispCall; no native PSTN.
- Re:amazeVoIP and video listed as native; also offered via Aircall, JustCall, RingCentral.
- Voice AI / transcription
- CrispYes. Voice-to-text for audio messages and recorded calls.
- Re:amazeNot disclosed.
- Telephony billed separately
- CrispYes. Via third-party provider.
- Re:amazeNot disclosed.
AI & Automation
Autonomous resolution, agentic actions, models, and how AI is priced.
- Autonomous AI agent
- CrispYes. Hugo AI agent resolves tickets 24/7.
- Re:amazeYes. AI Agent (Beta), 24/7, trained on KB articles.(claimed)source
- Copilot / Assist mode
- CrispYes. Reply suggestions, grammar, rephrasing, summarization, transcription, translation.
- Re:amazeYes. Pre-drafts replies, summarization, sentiment, FAQ suggestions, AI article generation.(claimed)source
- Claimed automation rate
- CrispResolves up to 60% of repetitive questions automatically.(claimed)source
- Re:amazeNot disclosed.
- AI channel coverage
- CrispWeb chat, WhatsApp, Messenger, Instagram, email, SMS, Telegram, Line, Viber, Twitter/X.
- Re:amazeEmail, live chat, social, SMS, VoIP within unified inbox.(claimed)source
- Agentic actions (API) vs answer-only
- CrispActions via API. HTTP calls in workflows (Shopify refunds, order lookup, password resets).
- Re:amazeAgents manage Shopify orders in the UI; autonomous AI actions not documented.
- Knowledge sources
- CrispAnswer snippets, KB articles (auto-reindexed), website crawl, conversation history, file importer (PDF/CSV).
- Re:amazeKB articles (instant updates), customer profile data, conversation history.(claimed)source
- Underlying model
- CrispNot fully disclosed. Can connect Claude, Llama, or ChatGPT; in-house private LLM mentioned.
- Re:amazeNot disclosed.
- Trains on past tickets
- CrispYes. Conversation history is a knowledge source.
- Re:amazeNot stated; summarization implies some contextual use.
- Pre-deploy simulation / sandbox
- CrispWorkflow testing available; no dedicated simulation sandbox.
- Re:amazeNot disclosed.
- Multilingual
- CrispYes. Multilingual snippets, language detection, translation.
- Re:amazeNot disclosed.
- Runs on your existing helpdesk vs native-only
- CrispNative only.
- Re:amazeNative only.
- AI pricing model
- CrispAI credits bundled per plan tier.
- Re:amazeResolution-based quota per plan; overage $0.85/resolution.
- AI unit price
- Crisp~$0.055/automated conversation implied (Mini $5 credit ~90; Essentials $25 ~450; Plus $75 ~1,350).
- Re:amaze$0.85/resolution over quota (Basic 20/user, Pro 50, Plus 100).
- Copilot / Assist price
- CrispNot disclosed (bundled).
- Re:amazeBundled into paid plans, no separate price.
How Open.cx compares
Open.cx runs on top of Crisp or Re:amazeas an AI layer, or works as its own helpdesk. Here's where it lands on the same questions.
- Runs on your existing helpdesk vs native-only
- Both. Add it on top of the helpdesk you already run, or use it as your own inbox. Works with Zendesk, Intercom, Front, Freshdesk, Gorgias, Salesforce, HubSpot, Dynamics 365, Twilio Flex, and Creatio.
- Autonomous AI agent
- Yes. Autopilot resolves tickets end to end on its own, across every channel.
- AI pricing model
- Per resolution, so you pay for outcomes. Escalations to a human are free.
- Claimed automation rate
- 77% average automation; up to 80% (Trunkrs)(claimed)source
Security & Compliance
Certifications, data residency, and access controls.
- SOC 2 Type II
- CrispNot certified. No SOC2 audit; self-assessed only.
- Re:amazeNot disclosed.
- GDPR
- CrispYes. Fully GDPR-compliant; DPA; EU-only storage; DPO.
- Re:amazeYes. DPA by default; SCCs; GoDaddy EU notices.
- HIPAA / PCI
- CrispNot disclosed.
- Re:amazeNot disclosed.
- SSO / SAML
- CrispOIDC SSO (Enterprise); SAML not confirmed.
- Re:amazeYes. SAML/SSO (Okta, OneLogin, Azure AD, Google).
- Data residency
- CrispEU only. Messaging in Netherlands, plugin data in Germany; relay (no storage) US/UK/SG.
- Re:amazeNot disclosed.
Integrations
Marketplace breadth, APIs, and developer tooling.
- Marketplace / integrations (approx.)
- Crisp~73 integrations across 7 categories.
- Re:amaze50+ integrations (exact count not published).(claimed)source
- Shopify depth
- CrispOrder history in inbox; refunds actionable; live chat widget; built-in ecommerce features.
- Re:amazeDeep. Dedicated Shopify app; view, manage, modify, create orders in helpdesk; AI order bot; 4.4/5, 175 reviews.
- Open / public API
- CrispYes. REST API; Developer Hub.
- Re:amazeYes. RESTful JSON API.
- Developer SDK / MCP
- CrispYes. Chat SDK (JS, iOS, Android, React Native); open-source on GitHub.
- Re:amazeYes. Embed SDK, Mobile SDK (iOS/Android, open-source), Custom Module SDK.
Automation & Workflows
Builders, triggers, routing, and SLAs.
- Workflow builder
- CrispYes. No-code visual builder; conditional logic, HTTP calls.
- Re:amazeYes. Trigger-based builder with AND/OR logic.
- Triggers / automations
- CrispYes. Auto-trigger on conversation start/events/Hugo scenarios.
- Re:amazeYes. Triggers by channel, content, attributes; automated messaging (Cues).
- Routing
- CrispYes. Round Robin, origin-based, intent-based, custom rules.
- Re:amazeYes. Smart Assign round-robin; department routing.(3rd-party)source
- Macros / canned responses
- CrispYes. Shortcuts (templated, dynamic data).
- Re:amazeYes. Macros plus Quick Answers templates.
- SLA management
- CrispPersonalized SLA at Enterprise only; SLA tracking in analytics.
- Re:amazeYes. SLA expiration triggers; reminders.
Collaboration
How support teams work a queue together.
- Internal notes
- CrispYes. Agent-only private notes.
- Re:amazeYes. Staff-only, @mentions.
- Collision detection
- CrispYes. Real-time alerts when another agent is replying.
- Re:amazeYes. Holds reply if two agents respond within a 5-min window.
- Side conversations
- CrispNot disclosed (@mentions exist).
- Re:amazeYes. Private replies/forwarding to third parties.
- Shared inbox
- CrispYes. Omnichannel shared inbox.
- Re:amazeYes. Unified shared inbox.
Self-Service & Knowledge
Knowledge base, help center, and deflection.
- Knowledge base
- CrispYes. Customizable, brandable, multilingual.
- Re:amazeYes. Customizable branded FAQ/help center.
- Help center
- CrispYes. Public-facing, widget plus standalone URL.
- Re:amazeYes. Embeddable/self-hosted on custom domain or in chat widget.
- Community forum
- CrispNot offered.
- Re:amazeNot offered.
- AI answers from knowledge base
- CrispYes. Hugo uses KB articles as primary source.
- Re:amazeYes. KB trains AI Agent/chatbots; AI FAQ Bot; article drafts.(claimed)source
Reporting & Analytics
Dashboards, custom reports, and CSAT.
- Dashboards
- CrispYes. Line/bar/treemap/heatmap, operator performance, geo, ratings.
- Re:amazeYes. Live dashboard (volume, response times, browsing, geo).(claimed)source
- Custom reports
- CrispYes. Custom analytics playground; filtering; formulas; export.
- Re:amazeBuilt-in reporting; custom-build unclear.
- Included in lowest tier
- CrispAnalytics across plans; advanced gating not disclosed.
- Re:amazeBasic plan: basic reporting; advanced in Pro and up.
- CSAT surveys
- CrispYes. Automated post-interaction CSAT via email and chat.
- Re:amazeYes. Automated satisfaction surveys.(claimed)source
Onboarding & Support
Implementation, CSM tiers, and partners.
- Onboarding
- CrispSelf-service all tiers; dedicated onboarding plus training at Enterprise; Plus gets onboarding assistance.
- Re:amazeSelf-serve (14-day trial); partner training; enterprise white-glove.
- Support channels
- CrispKB; chat; email. Per-tier channels not disclosed.
- Re:amazeEmail ([email protected]); in-platform live chat; KB.
- Dedicated CSM
- CrispEnterprise only. Dedicated onboarding/personalized service.
- Re:amazeDedicated CSM at Platinum partner tier; not standard for customer tiers.
- Implementation partners
- CrispNot disclosed. No partner program found.
- Re:amazeYes. Silver/Gold/Platinum partner program.