Dixa vs Re:amaze
Dixa and Re:amaze, side by side across AI, pricing, channels, security, and seven more categories. We pull every figure from public sources and don’t pick a winner.
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Dixa
Agentic customer service platform for ecommerce. AI agent (Mim), routing, Team Hub, Discover analytics/QA.
Best for Ecommerce and DTC brands at mid-market scale.
2015 · Copenhagen, Denmark (+ London).
Re:amaze
Unified helpdesk, live chat, and AI for ecommerce.
Best for Ecommerce merchants (Shopify, BigCommerce, WooCommerce) and SMB online businesses.
2012 · San Jose, California.
Claimed: from the vendor, not independently verified.
3rd-party: sourced elsewhere, not on the vendor's site.
Everything else: from the vendor's own pages and verifiable.
Pricing
List prices, seat rules, trials, and pricing transparency.
- Pricing model
- DixaPer-agent/mo plus usage add-ons (Mim per conversation, voice per minute).
- Re:amazePer agent/mo (Basic, Pro, Plus) plus flat Starter tier (unlimited agents, conversation cap).
- Free plan
- DixaNo
- Re:amazeNo
- Free trial / guarantee
- DixaNot offered publicly (book demo).
- Re:amaze14 days (all Plus features, no card).
- Price
- DixaEUR 89/agent/mo (Growth, monthly). About EUR 71 annual. · EUR 139/agent/mo (Ultimate, monthly). · EUR 179/agent/mo (Prime, monthly).
- Re:amaze$29/agent/mo (Basic, monthly); $26.10 annual. · $49/agent/mo (Pro); $44.10 annual. · $69/agent/mo (Plus); $62.10 annual; Enterprise custom.
- Seat minimum
- Dixa7-seat minimum cited.
- Re:amazeNone. Pay per agent.
- Unlimited agents
- DixaNo. Priced per seat.
- Re:amazeYes. Starter $59/mo flat, capped at 500 responded conversations/mo.
- Implementation fee
- DixaNot disclosed.
- Re:amazeNone listed.
- Transparency
- DixaPartial. Base tiers public, add-ons in overage list, contracted rates via sales.
- Re:amazeHigh. Prices public.
- Pricing last verified
- Dixa2026-06-02 (overage list effective Oct 15 2025).
- Re:amaze2026-06-02
Channels
Where each tool can talk to customers.
- DixaNative
- Re:amazeNative
- Live chat
- DixaNative
- Re:amazeNative
- In-app messenger
- DixaNative (Dixa Messenger).
- Re:amazeNative (Embed SDK; iOS/Android Mobile SDK).
- Voice
- DixaNative (VoIP, browser-based).
- Re:amazeVoIP listed as a channel; also via Aircall, JustCall, RingCentral.
- SMS
- DixaNative
- Re:amazeNative (Mobile SMS core channel).
- DixaNative
- Re:amazeVia integration (Twilio WhatsApp Business API).
- Social
- DixaNative. Messenger, Instagram DM, Trustpilot.
- Re:amazeNative. FB/Messenger, Instagram; X via custom app.
Voice & Telephony
Native voice vs telephony integrations.
- Native vs via integration
- DixaNative VoIP. Browser-based, included all plans.
- Re:amazeVoIP and video listed as native; also offered via Aircall, JustCall, RingCentral.
- Voice AI / transcription
- DixaYes. Auto-transcribed, searchable, feeds Auto QA. Paid add-on.
- Re:amazeNot disclosed.
- Telephony billed separately
- DixaYes. Inbound EUR 0.02/min, outbound EUR 0.05–0.57/min, BYOC EUR 0.02/min.
- Re:amazeNot disclosed.
AI & Automation
Autonomous resolution, agentic actions, models, and how AI is priced.
- Autonomous AI agent
- DixaYes. Mim (built in-house 2023, OpenAI GPT) resolves end-to-end across chat, email, WhatsApp, Messenger, Instagram, SMS.
- Re:amazeYes. AI Agent (Beta), 24/7, trained on KB articles.(claimed)source
- Copilot / Assist mode
- DixaYes. AI Co-Pilot: smart drafts, summaries, suggested tags/actions, translation, auto-tagging.
- Re:amazeYes. Pre-drafts replies, summarization, sentiment, FAQ suggestions, AI article generation.(claimed)source
- Claimed automation rate
- DixaUp to 80% containment. Tink 59% email, Smartphonehoesjes 82% live chat.(claimed)source
- Re:amazeNot disclosed.
- AI channel coverage
- DixaChat, email, WhatsApp, Messenger, Instagram DM, SMS. Voice AI preview Q3 2026.
- Re:amazeEmail, live chat, social, SMS, VoIP within unified inbox.(claimed)source
- Agentic actions (API) vs answer-only
- DixaActions via API. Refunds, cancellations, returns, address updates via Shopify/Magento.
- Re:amazeAgents manage Shopify orders in the UI; autonomous AI actions not documented.
- Knowledge sources
- DixaKB articles, website content, policy documents, customer-uploaded PDFs.
- Re:amazeKB articles (instant updates), customer profile data, conversation history.(claimed)source
- Underlying model
- DixaOpenAI GPT (version not named).
- Re:amazeNot disclosed.
- Trains on past tickets
- DixaNot disclosed. Learns from KB, not explicitly historical tickets.
- Re:amazeNot stated; summarization implies some contextual use.
- Pre-deploy simulation / sandbox
- DixaNot disclosed.
- Re:amazeNot disclosed.
- Multilingual
- DixaYes. Dozens of languages. KB 30+ languages.
- Re:amazeNot disclosed.
- Runs on your existing helpdesk vs native-only
- DixaNative only.
- Re:amazeNative only.
- AI pricing model
- DixaUsage-based add-on: per conversation (Mim), per agent/mo (Co-Pilot).
- Re:amazeResolution-based quota per plan; overage $0.85/resolution.
- AI unit price
- DixaMim EUR 0.60/conversation. Auto QA EUR 0.07/conversation.
- Re:amaze$0.85/resolution over quota (Basic 20/user, Pro 50, Plus 100).
- Copilot / Assist price
- DixaAI Co-Pilot EUR 47/agent/mo (overage rate).
- Re:amazeBundled into paid plans, no separate price.
How Open.cx compares
Open.cx runs on top of Dixa or Re:amazeas an AI layer, or works as its own helpdesk. Here's where it lands on the same questions.
- Runs on your existing helpdesk vs native-only
- Both. Add it on top of the helpdesk you already run, or use it as your own inbox. Works with Zendesk, Intercom, Front, Freshdesk, Gorgias, Salesforce, HubSpot, Dynamics 365, Twilio Flex, and Creatio.
- Autonomous AI agent
- Yes. Autopilot resolves tickets end to end on its own, across every channel.
- AI pricing model
- Per resolution, so you pay for outcomes. Escalations to a human are free.
- Claimed automation rate
- 77% average automation; up to 80% (Trunkrs)(claimed)source
Security & Compliance
Certifications, data residency, and access controls.
- SOC 2 Type II
- DixaSOC 2 Type I (Q4 2023) and Type II (Feb 2024).
- Re:amazeNot disclosed.
- GDPR
- DixaYes. DPA, DPO, right-to-be-forgotten anonymization.
- Re:amazeYes. DPA by default; SCCs; GoDaddy EU notices.
- HIPAA / PCI
- DixaNot disclosed.
- Re:amazeNot disclosed.
- SSO / SAML
- DixaPaid add-on (EUR 8/agent/mo). Included in Prime plan.
- Re:amazeYes. SAML/SSO (Okta, OneLogin, Azure AD, Google).
- Data residency
- DixaEU on AWS Ireland, backup in second EU location. No customer-selectable regions.
- Re:amazeNot disclosed.
Integrations
Marketplace breadth, APIs, and developer tooling.
- Marketplace / integrations (approx.)
- DixaCount not disclosed. Categories: ecommerce, CRM, WFM, marketing, chatbot/AI, surveys, logistics.
- Re:amaze50+ integrations (exact count not published).(claimed)source
- Shopify depth
- DixaDeep native. Bidirectional: view orders, refunds, cancellations, shipping. Mim queries live data, multi-store.
- Re:amazeDeep. Dedicated Shopify app; view, manage, modify, create orders in helpdesk; AI order bot; 4.4/5, 175 reviews.
- Open / public API
- DixaYes. Open API, docs at docs.dixa.io.
- Re:amazeYes. RESTful JSON API.
- Developer SDK / MCP
- DixaNot disclosed (API docs referenced, SDK not explicit).
- Re:amazeYes. Embed SDK, Mobile SDK (iOS/Android, open-source), Custom Module SDK.
Automation & Workflows
Builders, triggers, routing, and SLAs.
- Workflow builder
- DixaYes. No-code Flow Builder / Automation Builder.
- Re:amazeYes. Trigger-based builder with AND/OR logic.
- Triggers / automations
- DixaYes. Trigger-based on live data (Shopify status). SLA breach triggers plus webhooks (Q1 2026).
- Re:amazeYes. Triggers by channel, content, attributes; automated messaging (Cues).
- Routing
- DixaYes. Skills-based, VIP prioritization, overflow/failover, multi-brand. All plans.
- Re:amazeYes. Smart Assign round-robin; department routing.(3rd-party)source
- Macros / canned responses
- DixaMacros listed as Ultimate and Prime feature.
- Re:amazeYes. Macros plus Quick Answers templates.
- SLA management
- DixaYes. SLA monitoring. Breach automation plus webhooks (Q1 2026).
- Re:amazeYes. SLA expiration triggers; reminders.
Collaboration
How support teams work a queue together.
- Internal notes
- DixaNot disclosed (not explicitly described).
- Re:amazeYes. Staff-only, @mentions.
- Collision detection
- DixaNot disclosed.
- Re:amazeYes. Holds reply if two agents respond within a 5-min window.
- Side conversations
- DixaNot disclosed.
- Re:amazeYes. Private replies/forwarding to third parties.
- Shared inbox
- DixaNative. Team Hub unified queue.
- Re:amazeYes. Unified shared inbox.
Self-Service & Knowledge
Knowledge base, help center, and deflection.
- Knowledge base
- DixaYes. AI-powered KB, internal and external, 30+ languages.
- Re:amazeYes. Customizable branded FAQ/help center.
- Help center
- DixaYes. Branded portal, AI search, custom domain. Up to 30% deflection claim.(claimed)source
- Re:amazeYes. Embeddable/self-hosted on custom domain or in chat widget.
- Community forum
- DixaNot offered
- Re:amazeNot offered.
- AI answers from knowledge base
- DixaYes. Mim and Co-Pilot draw from KB. AI search surfaces articles.
- Re:amazeYes. KB trains AI Agent/chatbots; AI FAQ Bot; article drafts.(claimed)source
Reporting & Analytics
Dashboards, custom reports, and CSAT.
- Dashboards
- DixaYes. Real-time queue/agent/channel dashboards with drill-down.
- Re:amazeYes. Live dashboard (volume, response times, browsing, geo).(claimed)source
- Custom reports
- DixaAdvanced Insights paid add-on (EUR 35/agent/mo).
- Re:amazeBuilt-in reporting; custom-build unclear.
- Included in lowest tier
- DixaReal-time dashboards plus standard analytics in Growth. Advanced Insights add-on.
- Re:amazeBasic plan: basic reporting; advanced in Pro and up.
- CSAT surveys
- DixaYes. CSAT and NPS (Growth feature). AI Satisfaction Insights (Q1 2026).
- Re:amazeYes. Automated satisfaction surveys.(claimed)source
Onboarding & Support
Implementation, CSM tiers, and partners.
- Onboarding
- DixaDedicated implementation (2-4 weeks), KB migration, integration setup, training, no-dev config.
- Re:amazeSelf-serve (14-day trial); partner training; enterprise white-glove.
- Support channels
- DixaHelp Center, API docs, status page, release notes. Direct channel not specified.
- Re:amazeEmail ([email protected]); in-platform live chat; KB.
- Dedicated CSM
- DixaIncluded from day one (implementation, optimization, reviews). Threshold not disclosed.(claimed)source
- Re:amazeDedicated CSM at Platinum partner tier; not standard for customer tiers.
- Implementation partners
- DixaCo-sell partners: DigitalGenius, Ada AI. Woolman (Shopify Platinum).
- Re:amazeYes. Silver/Gold/Platinum partner program.