AI customer support
for tour & activity operators
Late-night bookings, weather questions, group reschedules, Open handles them instantly, in any language, on every channel, so your crew stays in the field.
Our Customers
The operators who show the world a good time run on Open
Built for how tours actually run
One AI agent that answers guests, reads your calendar, and takes action, on every channel, in every language, around the clock.
Everything your guests can ask, handled
One agent that covers the full guest journey, before, during, and after the trip.
24/7 instant replies
Every message answered in seconds, day or night, across every timezone.
Live availability & booking
Reads your calendar in real time and confirms open spots on the spot.
Reschedules & date changes
Moves guests to new dates and updates the reservation automatically.
Weather cancellations
Notifies affected guests, offers alternatives, and rebooks in seconds.
Refunds on your policy
Applies your cancellation and refund rules with no back-and-forth.
100+ languages
Detects and replies fluently in the guest’s language, every time.
Group bookings
Coordinates large parties and last-minute changes in a single thread.
Meeting points & check-in
Sends directions, timing, and arrival details automatically.
What to bring & waivers
Answers gear, dress, accessibility, and pre-trip requirements.
Every channel, one place
Email, live chat, web forms, WhatsApp, and social DMs, unified.
Peak-season scale
Handles holiday and summer surges with no drop in response time.
Smart escalation
Hands sensitive cases to your team with the full context attached.
Hear it straight from the teams
running on Open
The 2 million dollar guarantee.
You're protected for your entire first 120 days. Not 100% satisfied? We refund every dollar of Open spend, up to $2 million back.
Learn more about the guarantee