Beginner
AI Customer Support Fundamentals
Start here. Understand the basics of AI, how LLMs work, and how to identify automation opportunities in your support stack.
2 weeks
This comprehensive course is designed to take you from zero to hero in the world of AI customer support. You will learn the foundational concepts of Large Language Models (LLMs), how they differ from traditional chatbots, and how to strategically implement them to reduce ticket volume and improve customer satisfaction.
1. Introduction to AI in Support
The Evolution of Customer Service
10:00Understanding LLMs vs. Chatbots
15:30Identifying Automation Opportunities
12:452. Setting the Strategy
Defining Success Metrics
08:20Building a Knowledge Base Strategy
14:15Course details
2 weeks
Beginner