Cloud PBX
Open for GoTo Connect
Route a GoTo Connect dial plan node or call queue to Open and the AI picks up — your dial plan stays the source of truth.
- Setup time
- Under 20 minutes
- Auth
- Digest credentials or IP allowlist
- Directions
- Inbound · Outbound · Call transfer
- Pricing
- Included with Open
01 — Overview
Can I add an AI phone agent to my GoTo Connect dial plan?
Yes. GoTo Connect's dial-plan editor stays the source of truth for routing. Open is a SIP destination one or more of your nodes route to when you want AI on a specific call class.
GoTo Connect remains your phone system. Extensions, ring groups, voicemail, and the visual dial-plan editor all stay where they are. Open joins as a SIP destination — practically that means a node in your dial plan that forwards specific calls to Open over SIP. Everything else stays untouched.
For inbound, the cleanest pattern is to add an external SIP transfer node on the dial plan branch you want AI to handle. The inbound INVITE lands on Open, the AI picks up, and the rest of the conversation runs over standard SIP/RTP.
For outbound, Open opens a SIP session against your GoTo Connect SIP termination URI using digest credentials. Calls land in your GoTo CDRs the same way as today, presenting whatever caller IDs you've approved.
What the AI does on the call: it listens, reasons over your knowledge base and connected tools, and acts — looking up records, creating tickets, scheduling callbacks, or warm-transferring to a human GoTo Connect agent via SIP REFER with the live transcript attached.
Billing stays predictable. GoTo Connect keeps invoicing your seats and minutes. Open charges per resolved conversation — no markup, no extra GoTo seats needed for an AI front-line.
What stays the same on GoTo Connect
GoTo Connect dial plan
Your visual dial plan keeps owning routing logic.
Numbers and extensions
Numbers, extensions, and voicemail don't move.
GoTo admin portal
You manage everything the same way.
CDRs and analytics
Reporting in GoTo continues unchanged.
What's new with Open
A SIP transfer node
You add Open as an external SIP destination on the dial-plan branch you want AI on.
AI handles the conversation
The AI greets, listens, calls your tools, and replies in natural speech.
Transfers carry context
Escalations to a GoTo extension or queue receive the live transcript.
Pricing model
You pay Open per resolved conversation — no extra GoTo seats needed.
02 — Why this works
The native GoTo Connect experience
Visual dial plan stays in charge
Your GoTo Connect dial plan still drives routing — Open is just one node in it.
No new seats just for AI
AI on a queue isn't a user; you don't expand your GoTo seat count.
Per-branch opt-in
Pick exactly which dial-plan branches get AI.
Warm transfer back to your GoTo agents
When the AI escalates, your existing GoTo Connect agents receive the call with the live transcript.
03 — Setup guide
Wire up GoTo Connect in under 20 minutes
Two trunks — one inbound, one outbound. Both configurable from Settings → SIP in the Open dashboard.
- 1
Open Settings → SIP
Open the inbound trunk configuration.
- 2
Pick a SIP region
Choose Global, US, EU, or APAC.
- 3
Copy the SIP credentials
Grab the SIP endpoint, username, and password.
- 4
Pick the dial-plan branch
Decide which branch of your GoTo Connect dial plan should route to AI.
- 5
Add an External SIP transfer node
In the GoTo Connect dial-plan editor, add an "External Transfer" or "SIP Trunk" node pointing at the Open SIP URI for that branch.
- 6
Add the matching numbers to Open
Under Phone Number (DID), add the GoTo numbers that route to that branch.
- 7
Assign numbers to an AI agent
Channels → Phone → Agents → assign DIDs.
- 8
Place a test call
Dial a GoTo number and confirm Open answers.
04 — Configuration
Settings → SIP, at a glance
A real inbound trunk for GoTo Connect looks something like this. Yours are generated when you open Settings → SIP.
Inbound trunk · GoTo Connect
Sample
- SIP endpoint
- sip.us.opencx.comUS region
- Transport
- TLSrecommended
- Username
- open_inbound_goto…
- Password
- ••••••••••••••••
- GoTo target
- Dial plan branch
05 — Security
Encrypted, audited, refundable
SIP over TLS for signaling, SRTP for media. Every call is logged with full reasoning traces. SOC 2 Type II, GDPR-aligned, HIPAA- and PCI-ready. Backed by the Open $2M Refund Guarantee.
06 — FAQ
