Can one Open account handle multiple trade brands?

Yes. Multi-brand and multi-trade are first-class. Each brand or trade gets its own agent config, voice, script, dispatch mapping, and on-call rota — all in one Open account.

How does it route a shared inbound line?

Either by number-dialed (if you have separate numbers per brand) or by intent classification on the call ("my AC is broken" → HVAC, "my drain is clogged" → plumbing).

Does it work with ServiceTitan across all trades?

Yes. ServiceTitan handles multi-trade dispatch natively, and Open mirrors that — booking against the right business unit, zone, and skill set.

Will it call back stale leads?

Yes. Outbound follow-up runs from your CRM triggers — quotes that haven't closed, leads that have gone quiet, customers due for maintenance.

Does it handle landscaping and pest control too?

Yes — both are configurable. Landscaping has its own seasonality and qualification script (lawn size, scope, recurring vs. one-off); pest has its own (which pest, where, severity, recurring vs. one-off).

How fast can a multi-trade business go live?

Per-trade rollout typically two weeks each. A four-trade business is fully live in 6-8 weeks; a single-trade business in 1-2 weeks.

Industry

AI Voice Agent for Home Services

An AI receptionist that books home-services calls in your live dispatch board, prices the job from your rate card, and only escalates real emergencies. One agent across HVAC, plumbing, electrical, roofing, and landscaping.

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Pickup: <2s
In one product: 5 trades
Dispatch booking: Live
After-hours premium: 24/7

01 — Overview

How does Open work across multiple home-services trades?

One agent runtime, multiple trade-specific scripts. Whether you run HVAC + plumbing under one brand, a roofing + gutters business, or a multi-service home-services holding company, Open routes the call to the right script, the right zone, and the right tech-skill match in your dispatch system.

The home-services market is consolidating. Private equity is rolling up HVAC, plumbing, electrical, and roofing brands into multi-trade holding companies. Each brand might use the same dispatch (ServiceTitan, Housecall Pro), the same CRM, and the same call centre — but each trade has its own qualification script, emergency triage, and rate card. A single voice AI that does all of them is rare; most platforms specialise in one trade.

Open is built for multi-trade. You configure one agent per trade (HVAC, plumbing, electrical, roofing, landscaping, pest), each with its own diagnostic questions, emergency triggers, and pricing. Inbound calls hit the right trade based on the number dialled or — if it's a single shared line — based on what the caller says.

Dispatch booking is live in ServiceTitan, Housecall Pro, Jobber, FieldEdge, ServiceFusion, or your generic CRM. Booking goes against the right zone, the right skill (HVAC tech vs. master plumber vs. licensed electrician), and the right rate (regular, after-hours, emergency, weekend, holiday).

Emergency triage is per-trade. HVAC emergencies (no heat with infants, gas smell), plumbing emergencies (active flooding, sewer backup), electrical emergencies (sparks, burning smell, partial outage), roofing emergencies (active leak, storm damage). Each trade has its own escalation rules and on-call rota.

After-hours premium pricing is where home-services makes its margin. The 30-60% of revenue that comes from after-hours and weekends is often half of EBITDA. Open answers those calls, books at the after-hours rate, and only pages on-call for genuine emergencies.

02 — Why it works

What makes Open the right industry answer

Multi-trade in one product
HVAC, plumbing, electrical, roofing, landscaping, pest — each trade gets its own script, dispatch logic, and on-call rota.
Per-trade emergency triage
Each trade has different emergencies. The AI follows the rules you set per trade — no improvisation.
After-hours premium pricing
Quotes the right rate for the time of day, day of week, and trade. The 30-60% of revenue that hits voicemail today gets booked.
Native dispatch integrations
ServiceTitan, Housecall Pro, Jobber, FieldEdge, ServiceFusion. One integration covers all the trades you run.

03 — Security

Encrypted, audited, refundable

SIP over TLS for signaling, SRTP for media. Every call logged with full reasoning traces. SOC 2 Type II, GDPR-aligned, HIPAA- and PCI-ready. Backed by the Open $2M Refund Guarantee.

04 — FAQ