AI Voice Agent for Restaurants

Restaurants lose calls during exactly the windows where calls matter most: dinner rush, weekend lunches, post-game crowds. The host is sat-greeting; the line rings out; the would-be guest dials the next restaurant on the list. Even pre-rush, the FAQ calls (hours? gluten-free options? do you take walk-ins?) take time the host stand needs to spend on the room.

Open's AI answers every inbound restaurant call in under two seconds. For reservations, it integrates with OpenTable, Resy, SevenRooms, Yelp Reservations, Tock, and Eat App — checks live availability, holds the table, takes the party size and special requests, and confirms by SMS. For takeout/delivery, it can integrate with your POS (Toast, Square, Olo, Lightspeed) to take the order live, run the card, and quote the right pickup time based on current kitchen load.

FAQ calls disappear into the AI. "What time do you open Sunday?" "Do you have parking?" "Are you doing brunch this weekend?" "Is the carbonara gluten-free?" — answered live without the host ever picking up. The knowledge base is configurable per location, so the answers reflect the actual menu and policy at that specific spot.

Multi-location chains get one agent configuration with per-location knowledge. Caller ID determines which location they're calling about; the AI loads the right hours, menu, parking notes, and reservation system for that location. Group reservations or events warm-transfer to the events coordinator with the live transcript attached.

Compliance and recording are configurable. Some restaurants disclose recording up front; others do not record at all (but keep transcripts for service-quality review). Both modes are supported.