AI Voice Agent for Dental Practices

Dental front desks are the most overloaded job in the practice. New patient calls, recall reminders, post-op questions, billing follow-ups, insurance eligibility checks, emergency triage, and the in-person workflow (check-in, treatment plans, payment, scheduling next visits) all hit the same two people. Phone abandonment rates in dental are some of the worst in healthcare — 20%+ in many practices.

Open's AI answers every inbound dental call in under two seconds, identifies the patient against your PMS by phone number, and runs the conversation. New-patient inquiries get the welcome flow you've configured: insurance accepted, hours, new-patient exam pricing, scheduling. Existing patients get their schedule, treatment-plan status, and balance — all pulled live from your PMS.

Booking happens on the call. The AI checks the schedule for the right provider (DDS, hygiene, specialist) and the right operatory, offers two or three concrete times, holds the slot, and sends confirmation by SMS and email. Recall reminders run outbound on the same agent — "you're due for your six-month — want to book?"

Emergency triage follows your rules. "Knocked out a tooth" or "swelling in my face" routes to the on-call DDS with the transcript already attached. Cosmetic calls or post-op questions resolve in-AI when possible.

PHI handling is HIPAA-aligned with a BAA on request. PHI redaction on transcripts before they leave the Open environment, encryption in transit and at rest, configurable recording per agent, region pinning. Multi-language support is built in (over 100 languages) for practices serving diverse populations.