Gorgias vs Reamaze: An Honest Comparison for 2026

Let's talk about your options

If you're reading this, you're probably knee-deep in researching customer support platforms. Maybe you're frustrated with your current setup. Maybe your team is scaling and your tools aren't keeping up. Or maybe you're just starting out and want to make the right choice from day one.

Either way, you've likely come across both Gorgias and Reamaze. They're frequently mentioned in the same breath, which makes comparing them important if you want to make an informed decision.

Gorgias (2015) positions itself as “E-commerce Leader” — The most popular e-commerce helpdesk.

Reamaze (2014) takes a different approach: “E-commerce Challenger” — Affordable e-commerce customer service platform.

We've spent significant time with both platforms. Here's what we honestly think.

Who should actually consider each option?

Before we dive into features and pricing, let's be real about who each platform is actually built for. Not every tool is right for every team, and that's okay.

What each platform does well

Let's start with the positives. Both platforms have been around for years and have real strengths.

What we like about Gorgias

Gorgias has built a solid reputation over the years, and for good reason:

• Market leader with largest community
• Deepest Shopify integration
• Ticket-based pricing (great for scaling)
• Unlimited agents on higher plans
• Better AI and automation
• More third-party integrations

What we like about Reamaze

Reamaze brings its own set of strengths to the table:

• More affordable per-agent pricing
• Unique FAQ-in-chat feature
• Push notifications for proactive support
• Built-in status page
• Predictable monthly cost
• Good Shopify integration

Where each platform falls short

No software is perfect. Here's where each platform will likely frustrate you.

Our frustrations with Gorgias

After spending time with Gorgias, these issues stood out:

• More expensive at low volumes
• Ticket pricing can surprise you
• Basic knowledge base
• Phone is add-on

Our frustrations with Reamaze

Reamaze isn't without its problems either:

• Smaller user community
• Less sophisticated automation
• Fewer integrations
• Per-agent pricing hurts at scale
• Less polished than Gorgias

Feature-by-feature breakdown

If you're the type who wants to see exactly what you get with each platform, here's the detailed breakdown. We've highlighted the features that we think matter most.

Let's talk money

Pricing is often the deciding factor, so let's break down what you'll actually pay. Keep in mind that both platforms love to hide costs in add-ons, so the sticker price rarely tells the whole story.

What Gorgias will cost you

What Reamaze will cost you

So, which one should you choose?

After all this analysis, here's our honest take: Gorgias wins for most e-commerce businesses due to better automation and unlimited agent pricing. Reamaze is a solid budget alternative for smaller stores.

Choose Gorgias if you're scaling or handle high ticket volumes—unlimited agents and better automation justify the cost. Choose Reamaze if you're a smaller store wanting predictable per-agent pricing.

Common questions

Here are the questions we hear most often from people comparing these platforms.